Khushdil Younas Email & Phone Number

Islamabad, Pk

Islāmābād, Pakistan

Dublin, County Dublin, Ireland

Redmond, Washington, United States

Demonstrated expertise in providing technical support to customers through various channels, including email, chat, and phone, ensuring timely and effective resolution of technical issues.Proven ability to test and verify firmware updates and new products, ensuring that they meet quality and performance standards before launch.Experienced in handling inbound sales inquiries and converting them into successful sales, effectively communicating product features, benefits, and pricing information.Proficient in updating and maintaining Google Sheets to accurately track and manage customer issues, resolutions, and other relevant data.Skilled in testing and validating app updates, identifying and reporting bugs and issues to developers for timely resolution.In-depth knowledge of software testing methodologies, including functional, regression, and usability testing, as well as experience in testing both new and existing features of software applications.Strong communication and interpersonal skills, including the ability to explain complex technical concepts to non-technical users and collaborate effectively with cross-functional teams.Proactive in identifying and proposing solutions to technical issues, ensuring customer satisfaction and continuous improvement of products and services.Familiarity with tools and technologies used in technical support, including customer relationship management (CRM) systems, knowledge management systems, and remote access tools.Proficiently integrated software systems with third-party applications through APIs, streamlining processes and ensuring seamless communication with external services, resulting in enhanced customer experience

Peshawar

Responsible for researching, replicating, providing feedback for product issues reported by the customer within the SLA timeframeWrote technical documentation regarding product and company's policies.Maintaining user accounts and inventory on e-commerce platforms i.e. Shopify, AmazonLiaison between Logistics, Supply chain and product development team to maintain optimal process flow Followed up with the customers ensuring good overall customer experience

Islāmābād, Pakistan

Provide support to all the US based customers according to there respective campaignsContacting customers to give them accurate feedback and conducting follow-ups.Providing outstanding customer service as well as updating customer account.

LoopN App Inc is a US-Based Social Application Company and was being developed by Techlytixs in Pakistan, My Key responsibilities were to communicate between cross fictional departments, define deliverables, and maintain timelines while studying about Software Development lifecycle. Generating organic users mainly by contacting Social media influencers, maintaining a follow up on the reviews, and having oversight of the Digital marketing campaigns. My main contribution to LoopN Inc was developing a new strategy that helped the company with a cost-cutting of over 50% in marketing campaigns. Adhering to all company policies and procedures.

Lahore District, Punjab, Pakistan

I was the production planning control intern. My key responsibility included understanding the company processes as well as to study the current warehousing operations. Furthermore, generating purchase orders in JIT manufacturing, having oversight of the inventory control and quality assurance of each manufactured sample product were also my duties.