• Responsible for end-to-end recruitment process, onboarded 70+ employees, and maintainedconfidential records, ensuring efficient hiring and seamless transitions.• In- charge of preparing new-hire files, which includes employee data files, tax forms, insuranceforms, training forms, orientation forms, assign policies, prepare timecards and setting up new hireson the ADP system.• Responsible for implementing attendance policy, which includes issuing disciplines forabsenteeism and following up with shift supervisors about the same.• Managed leave of absence records with precision, facilitating transparent communication andcompliance with company polices.• Optimized performance management by ensuring performance and wage reviews are done on time.Also responsible for assigning employee assessment to supervisors and ensure it is filled out forperformance reviews.• Created performance review job aids and onboarding presentations, including leadershipintroductions and employee review forms.• Conducted HR orientations, empowering new hires with essential knowledge about company’srules and culture and helping them fill out all the required forms.• Developed and implemented a new online onboarding program using ADP, streamlining manualprocesses.• Managed administrative tasks such as filling, handling transfer requests, preparing layoff andtermination letters and adding and terminating employees from benefit plans.• Contributed to the social committee, organized events, and produced monthly work-life balanceposters.• Collaboratively worked with agencies to provide any documents they needed for the in-direct hires.• Developed a comprehensive company introduction presentation and created a QR code system tofacilitate translation of notices and posters for non-English speaking employees.• Performed the duty of training database administrator.

1. Recruitment and selection2. Onboarding3. Performance reviews4. Conduct orientation 5. Prepare new hire files6. Update LOAs7. Prepare attendance report and issue disciplines8. Conduct wage reviews and process increments9. Prepare experience letters for immigrants 10. Process transfer requests

1. Assist customers in the selection process by making the menu easy to navigate and providing recommendations based on their tastes.2. Coordinate the delivery of food and beverages effectively and adequately with chefs, bartenders, and other team members. 3. Within a month, I began managing 50% more guests than I used to.4. I am practicing time management skills by effectively handling school and work.

1. Achieved the highest upsells for the month among all the servers - Upsold food and beverages by 115% above the baseline.2. I received online customer feedback and appreciation about how I went above and beyond to make their dining experience delightful and memorable.3. Conduct regular checks on guests to see if they are satisfied.

1. I got promoted thrice in 11 months, from host to server and server to bartender.2. Drove customer loyalty by delivering high-quality food and beverages to an average of 100 customers an evening during peak business hours.3. Became one of the lead servers within the first year of employment. The role included being the closing server four nights a week, serving groups consisting of up to 50 members, and training new employees.

1. I worked as a dispatcher at a cab company.2. Made sure that the cab reached the customer on time and that the right cab was assigned to the write customer.3. The role required a lot of multitasking because it was time-sensitive and handling calling, tracking cabs and dispatching them, these tasks needed to be done simultaneously.

I consistently seek opportunities to immerse myself in the realm of hospitality through active participation in various events. Engaging with new guests and collaborating with diverse teams during these occasions has been instrumental in enhancing my confidence, providing invaluable insights from seasoned professionals, and fostering a deep understanding of the meticulous planning required for the successful operation of an outlet.My commitment to gaining practical experience is reflected in my voluntary involvement in events and theme dinners at my college. Some notable instances include:1. National Budding Chef Competition: Contributed as a Food and Beverage associate in this prestigious inter-state competition held annually at Auro. Tasked with serving meals to participants, overseeing buffet set-ups, and managing the bartending competition, I gained hands-on experience in event coordination.2. Theme Dinners: Collaborated with 4th-year hospitality management students at Auro University for theme dinners. Volunteered as an F&B staff member, where responsibilities included learning the menu, contributing to venue decoration, and serving guests during the events, providing insight into the end-to-end event planning process.3. Surat Marriott Opening Event: Selected as a student representative to assist in the opening event of Surat Marriott. Worked closely with a team of 15 students to support the hotel staff in various aspects of event management, contributing to a rich learning experience.These diverse experiences have deepened my understanding of the operational dynamics within the hotel industry and highlighted the importance of adapting staff behaviour to suit different event requirements and cater to a varied clientele.

Shiv Niwas Palace, is a grand heritage hotel in Udaipur. The hotel is well known for the lavish and royal events it hosts and is one of the best hotels in Udaipur. As a third-year BSc. Hospitality Management student, this immersive experience forms an integral part of my academic curriculum.The decision to embark on this internship journey away from Surat to Udaipur has proven to be a pivotal and rewarding choice. It has not only provided me with firsthand exposure to the intricacies of the hospitality industry but has also been instrumental in broadening my cultural understanding.Throughout this training, I am actively involved in all four major departments, along with a focus on the Human Resources department. This multifaceted approach allows me to gain comprehensive insights into the operational facets of the hotel. I find great satisfaction in the work, and the learning curve has been steep, providing me with a profound understanding of the nuances of the hospitality sector.

1. Worked with the HR manager to conduct initial screening of job applicants and schedule interviews.2. Assisted with onboarding new employees, including paperwork and orientation.3. Assisted with handling employees’ complaints and performance reviews.