April 2012 – August 2015 Qatar Airways (Doha, Qatar)Cabin Crew MemberRoles and Responsibilities: Customer Service and Leadership Skills. Responsible for ensuring that the highest level of customer service is provided to all Qatar Airways Passengers/customers. Responsible for customer safety aboard the aircraft. Responsible for checking all safety equipment aboard the aircraft. Knowledge of first aid medical care including resuscitation. Senior crew member leading fellow crew members when required. Good duty record while performing work duties displaying leadership skills and always greeting customers and co-workers with a smile.

Roles and Responsibilities Process Card applications in a timely manner to ensure customer satisfaction. Effective and efficient call handling. Stay abreast of department policies and procedures. Ensure adherence to regulatory operation and compliance standards. Communicate effectively with co-workers and foster positive relationships at all levels of the organization. Continually review processes to maximize our potential in reducing gaps. Identify and implement improvement strategies that support the achievement of department goals and strategies.