I am spearheading digital transformation initiatives and cultivating a data-driven organizational culture. With a focus on strong leadership, guide the company through significant technological advancements, building and leading cross-functional IT teams to instil an innovative growth strategy.

Direct the company through strong leadership in driving digital transformation, resulting in an organization driven by data. Build and lead cross-functional IT teams while managing operation budgets. Oversee technology planning, enterprise architecture, service management, agile technology program management, security and risk management, IT operations, digital inclusion transformations, and data engineering. Reorganized team structures and leadership to overcome cultural and process challenges, establishing integration workstreams for Business/IT relationships with Run-Grow-Transform metrics. Aligned technology planning and priorities with business growth objectives through a 2-year initiative, successfully introducing Direct-to-Customer (D2C) methodologies for sales, service, and customer experience, demonstrating strong strategic thinking and business acumen. Modernized the supply chain by digitizing the planning process using SAP Intelligent Business Planning modules, incorporating statistical modelling for Sales & Operations Planning.

Designed and implemented end-to-end IT strategy and governance to effectively align IT systems with business processes and support accelerated business growth. Spearheaded the induction of advanced Internet-of-Things (IoT) technology, utilizing Stream Analytics for centralized monitoring and management of global solar plants and DG Generators, demonstrating expertise in cutting-edge technology implementation.

Led the Information Technology infrastructure strategy, governance, and execution for global middle and back-office operations, responsible for managing IT relationships across multiple global businesses and functions. Oversaw the IT organisation and defined and delivered on strategy for onshore/offshore integration supporting a large workforce. Accountable for the P&L budget and direct run rate costs for multiple Global Service Centers across multiple countries.

Directed the development and execution of a robust strategy to centralize IT services across seven HSBC legal entities with the objective of introducing IT-as-a-Service, improving efficiency in both run-the-bank and change-the-bank initiatives, and reducing IT service costs. Implemented next-generation technology to enhance infrastructure, services, and practices, resulting in increased business revenue targets and the establishment of top-performing teams. Led a team of 287 direct staff and 112 contractors, while assuming full accountability for a P&L budget of US$35M.

Held leadership role in driving IT strategy, planning, and execution for a global business process outsourcing (BPO) organization with operations across seven countries and 21 centres. Directed IT team across multiple service centres, software development, and infrastructure management for various business functions. Delivered effective, timely, and cost-efficient IT solutions that met business needs and promoted the use of company-wide system standards. Managed P&L budget of US$ 66.5M and led a large global team across multiple locations.

Secondment from HSBC Hong Kong to HSBC Data Processing (India) Ltd to lead the global team to design, implement and support the global back-office sites (19 sites - 5 countries) on IT and Data/Network infrastructure including global NOC, contact centre operations, and global IT ops remote support.

Secondment from HSBC Hong Kong to HSBC India to develop, implement and support the Information Technology framework for HSBC India, HSBC Electronic Data Processing Ltd (HDPI) - BPO and HSBC Software Development India Ltd (HSDI) - Global Technology Centre.

Project manage the implementation of the HSBC Data/Voice backbone TCP/IP private network across the globe.

Secondment from HSBC Hong Kong to HSBC India to support the implementation of the group data private network across HSBC offices/branches in India. Design and implement the network for ATM connectivity.

Secondment from HSBC Hong Kong to HSBC Dubai to support the implementation of the group data private network across HSBC offices/branches across the Middle East/Levant region.

Project manage large-scale private data networks for multi-national companies across the APAC region.

Project manage and support large-scale telecommunication networks (primarily govt. owned country networks) for berthing the Internet across the APAC region. Support the rollout of X.25/X.75 private network for HSBC - global.

Supporting the Data Networks on Tymnet X.25 technology

Software development using C+ for FaxNet systems