Building and operating a boutique international real estate agency.

• Effectively managing and developing relationships with UHNWI members/clients. • Ensuring high individual engagement, Quality, satisfaction, loyalty, retention, and perception of value.- Relationship management- Leadership- Sales

• Creating personalized travel itineraries for the guests• Collecting preferences and requirements to customizethe guests stay and maximize the guest experiencesatisfaction.• Working closely with various departments and Seniorleaders to ensure negative case resolutions, as well as toaccommodate every guest’s need.• Networking and building strong relationships withvendors, restaurants and service providers to offer thebest product.• Managing transportation services, closely working withseveral transportation companies.• Reporting, collecting data and analyzing performanceof the department. Working together with leaders onoptimizing operations• Learning & development coach of the department –personal trainer for new joiners, creating learning andgrowth plans, managing cross trainings of otherdepartment team members. Successfully trained 4 fulltime concierges.*Achievements:- 5 Starts – Forbes Travel Guide 2020- Dubai Quality Award 2021

Intensive internship in operations in 4 Food & Beverage venues.

Managing a Champagne brand “Taittinger”. Developing and implementing marketing and sales strategies for local marketplace. Successfully promoted the product in retail and managed to negotiate distribution to various high-end Hotels, Restaurants, cafes, Lounges and night clubs.

• Supervising and training all subordinates in compliance with the Company standards..• Identifying market trends, demands for new products and flavors, coming up with decisions and plans for future marketing actions.• Generating innovative approaches as well as new or improved solutions to help in creating incremental growth in business results.• Evaluating changes in market place and converting market data, facts, figures, key elements into optimal specific objectives, strategies and plans.• Monitoring and following up the implementation of marketing programs on the market place.• Assessing impact of strategies, standards, and plans, review annual marketing plan and re-planning accordingly.• Developing, planning, implementing, monitoring promotional activities, special events, samplings..• Controlling and monitoring Merchandising Standards execution and ensuring that sales teams are briefed on any developments and have necessary equipment to execute the standards effectively.• Planning and controlling assets placements, controlling and managing after installation services, to monitor and report assets tracking on monthly basis.

Developing and organizing themed trade fairs, communicating with potential sponsors, arranging commercial and promotional activities. Interacting with guests, hosting the opening and closing ceremonies.