Leading RealtyTek, I've championed efficiency and innovation for real estate brokerages. Our mission: use tech to transform back-office operations, letting brokerages excel while cutting costs. We guarantee a minimum 30% cost reduction.With cutting-edge technology and two decades of expertise, our services have given brokerages a competitive edge.Achievements & Responsibilities:After-Hours Answering Service: - 24x7 contact center handling 600,000+ communications annually. - Achieved 99.999% uptime, ensuring reliable support. - Canada's first and largest partner for the Brokerbay portal.Appointment Desk: - Managed 70,000+ listings annually. - Cut branch call volumes by 60%. - Simplified training processes for front desk staff.Telecom & Internet Optimization: - Slashed communication costs by 30% for partner brokerages.Deals Processing: - Handled 6,000+ deals yearly. - Achieved 30-40% cost savings for clients compared to in-house processing.Business Intelligence Dashboards: - Facilitated quicker decisions, boosting efficiency by 15%. - Enabled accurate market trend predictions. - Eliminated the wait for month-end reports.Broker Services Portal: - Centralized storage and access for all brokerage data. - Boosted agent satisfaction and recruitment.RealtyTek's vision is foresight and innovation. We're not just about present needs but anticipating and addressing future challenges. For those seeking to pioneer in real estate through technology, RealtyTek is the go-to partner.Under my leadership, RealtyTek has grown not just as a service provider but as a trusted partner for brokerages looking to navigate the digital transformation of the real estate sector.

As a seasoned telecom consultant, I’ve driven transformative solutions for clients across North America, empowering them with optimized telecom strategies spanning voice, data, and wireless domains.Telecom / IT Consulting:- Pioneered phone system implementations, overseeing everything from requirements to project completion.- Masterminded WAN redesigns and call center enhancements, synthesizing people, processes, and technology.- Strategized Disaster Recovery and Business Continuity Planning, ensuring business resilience.Cost Optimization Expertise:- Conducted comprehensive audits of telecom infrastructures including local lines, long-distance channels, mobile interfaces, data pathways, and more.- Instituted robust expense policies and controls, steering clients towards fiscal responsibility.Mobile Device Management:- Carved out corporate strategies for mobile deployment, positioning businesses at the forefront of mobile tech.- Orchestrated mobile device management solutions, ensuring seamless integration and use.Through a fusion of strategic vision and hands-on expertise, I've been a catalyst for telecom excellence, aiding businesses in navigating the evolving digital landscape.

Part of the founding members in creating NTT Communications' Global Professional Services business division focused on providing fortune 200 companies with managed services using NTT Com's sister company capabilities. Services included (data center co-location, global deployment of data/telecom circuits, software deployment and IT management using IBM Tivoli.

Management Consultant in the Dallas, Texas office in ERP, Supply Chain Planning, Warehouse Management Systems