Khuzram Bangish Email & Phone Number

Remote

As an IT Configuration Analyst at WSP, I drive the management and optimization of enterprise-wide Asset & Configuration Management to support the organization's global IT transformation. Reporting to the Practice Manager of Service Asset & Configuration Management, I ensure the integrity and accuracy of data within the Configuration Management Database (CMDB), maintaining the highest standards for IT services.I process vendor shipping notices, onboard new infrastructure devices, and develop data health reports and dashboards to monitor and resolve any issues. I take responsibility for ensuring configuration items (CIs) are accurately created, maintained, and monitored using approved processes in ServiceNow. Through regular audits, I identify and resolve data discrepancies, working closely with cross-functional teams to enhance asset and configuration management efficiency.In my role, I manage asset and configuration records during merger and acquisition projects, validating data to ensure seamless integration with company standards. I also oversee the monitoring of asset connectors, ensuring data gaps are addressed, and that the CMDB serves as a reliable source of information for the business.Leveraging my deep understanding of ITIL principles and extensive knowledge of ServiceNow, I continuously improve asset management processes. My focus on detail, data analysis, and a methodical approach ensures that I consistently contribute to the success of WSP’s IT objectives.Key Contributions:Elevating data quality metrics through rigorous audits and process enhancements.Managing smooth asset integration for merger and acquisition projects.Streamlining asset onboarding and reducing discrepancies for increased efficiency.

Bradford, England, United Kingdom

Tool used ServiceNow● Producing and maintaining the Configuration Management Plan.● Population of Cis within the CMDB.● Reviewing and updating Service Map template documentation when required.● Updating Service CI life cycle state changes on approved Service Transition request.● Creation of Service Maps on approved service mapping template.● Creation of manually entered Cis on receipt of Configuration Item request. ● Creation of enhancement/development requests.● Approval and creation of new CI classes.● Managing the CI automated discovery and integration processes.● Facilitating Configuration Management compliance audits.● Creation and management of reports and dashboards relating to Configuration Management.● Ensuring that reports and dashboards content is reviewed for accuracy and structure. Making updates where necessary.● Ensuring that tasks associated with Configuration Management are actioned within 10 days of initial assignment.