As an IT Configuration Analyst at WSP, I manage enterprise-wide Asset & Configuration Management, ensuring the accuracy and integrity of data within the CMDB to support global IT transformation. I take ownership of CI creation, data health monitoring, and asset integration for merger and acquisition projects. By collaborating across teams and conducting rigorous audits, I ensure seamless data management and process optimization, using ServiceNow to maintain data quality and streamline operations.Previously, as a Configuration Management Specialist at Morrisons, I implemented and maintained configuration management processes to ensure system integrity and consistency. I automated deployments and reduced downtime using ServiceNow, and facilitated compliance audits, managed service maps, and updated CI lifecycle states.I hold certifications in ITIL Foundation Level, Foundation Software Testing, and CompTIA Security+, which underpin my strong understanding of IT service management, cybersecurity, and industry best practices. My Bachelor of Science in Business Computing from the University of Bradford further developed my skills in software development, database management, and business analysis.Passionate about problem-solving and staying current with the latest technologies, I am driven to collaborate with diverse teams and deliver innovative, high-quality solutions that enhance organizational performance.