Kendall Washington Email & Phone Number

Atlanta, GA, US

Dallas, TX, US

• Network Engineering & Operations (NetOps)Coordinates major security and compliance programs across all operations teams to improve remediation proficiency and create a more proactive approach to managing security.
• Guides application owners through the Application Security Logging & Alarming (ASLA) process and aligns the correct stakeholders with logging admins to ensure security standards are met.
• Manages vulnerability data for two AVP groups and discusses remediation plans and closure exceptions with operations teams to proactively limit risk. Closed 8500 vulnerabilities YTD.
• Collaborates with the STORM team to provide a baseline inventory and store firewall logs for RIM infrastructure.
• Assists firewall audits by providing correct inventory for Conexus firewall management and RAN surveillance.
• Distributed log evidence to CSO for 2024 v4.0 PCI DSS requirements and completed the review for audit purposes.

Dallas, TX, US

• Chief Security Organization (CSO)
• Reviewed security requirements to facilitate entire onboarding process through completion and administered security systems to support operations. With research, documentation, and coordination if process changes.
• Created training documents, modified wiki site, and provided training walkthroughs for new hire ASLA team members
• Lead weekly onboarding technical meetings with application teams to increase collaboration and engage teamso Tools utilized: Archer, Splunk, Invenio, EFORC, JIRA, SAQ

Dallas, TX, US

• Analyzed security logging across all internal software applications in effort to meet certain AT&T Security Policy & Requirements (ASPR).
• Modified wiki site to keep application teams & security analysts informed of all ASLA related updates.

Dallas, TX, US

• NOTE: Early TDP Graduate
• Supported D2 virtual network function certification initiative by organizing network elements within the dashboard, contacting Labs SMEs for verification, and ensuring ASPR assessment process was completed.
• Lead project in conducting a proof of concept with tenant VNFs by utilizing ASTRA Workload Inspection to monitor and enforce security policies.
• Created training documents for DevSecOps and incoming TDP trainees to further enhance foundational knowledge & newer technologies, to amplify collaborative innovation across the 6k+ employee base.

Dallas, TX, US

• CM Team retained >$10 million in both contact and dispatch savings EOY for 2018.
• Proactively monitored >20 accounts simultaneously and assessed clients' issues by determining a need for troubleshooting, premise technician visits, manager escalations, or delivering solution-based resources.
• Improved results by studying, evaluating, redesigning, and accepting ownership; implementing changes to enhance value for department.Tools utilized: CRM (Clarify), AOTS, CMS, SDP, Granite, BBNMS, BBT, xVu, USD, MCP.

Dallas, TX, US

• Managed client’s expectations and experience to high degree of customer satisfaction.
• Developed coaching skills to assist non-management employees in identifying areas of improvement, based on performance.
• Motivated co-workers to complete Future Ready training by composing word documents with specific links related to their interest.

Dallas, TX, US

• Resolved manager escalations for an effortless customer experience.
• Audited provisioning systems to ensure inter-client platform stability.
• Followed procedures to troubleshoot and restore broadcast reception, Internet, and VOIP connectivity.

Menomonee Falls, Wisconsin, US

• Evaluated and determined fraud loss of >100 cases per month in a timely and professional manner under minimal supervision.
• Established partnerships with fraud victims, law enforcement, vendors and business analysts to reach successful resolution of investigations and possible apprehension of suspects.
• Utilized all credit division systems to ensure cases were documented accurately. Tools utilized: Accurint, Tandem, Remedy, Excel