Khyati Garg Email & Phone Number

Canada

•Coordinating seamlessly with the Customer Support and Project Management teams to fulfill Technician Service Requests efficiently.•Effectively communicate service dates, scope, and pricing to customers, ensuring clarity and satisfaction.•Demonstrating strong judgment in assessing and identifying suitable candidates (Field Technicians) for work orders, ensuring optimal assignment of resources.•Maintaining meticulous records by logging technician visits in a central system, and providing detailed notes of work orders for future reference.

•Providing customers with excellent customer support and helping them with troubleshooting. •Managing and resolving tickets using various platforms such as Zendesk, Intercom, Confluence and Zira. •Collaborating with other teams (Customer Success, Sales, Field Services, Operations, Product) to improve overall customer satisfaction and experience.

Working on various projects providing support with market research, marketing & sales, idea synthesis, business planning (BMC), curriculum & events, budgeting spreadsheets etc.Some of the projects included Salesforce Student Club, Social Media Content Creator, Social Community manager and events planning.

Learning Ambassador•Responsible for training new associates in different process paths, cultivating and promoting the culture of safety and standard work.Quality Coach•Responsible for achieving quality metrics by maintaining the DPMO (Defects made per million opportunities) throughout the three quarters.•Analyzed IB Defects using ATLAS and gathered data to engage with associates effectively.• Facilitated quality stand-up meetings, effectively communicated defects and barriers, and utilized problem-solving skills to develop solutions.• Summarized daily defects and actions taken to continuously improve quality.

• Responsible for driving sales and profitability while building customer loyalty. • Maintaining inventory control and store merchandising.

Demonstrated excellent communication and presentation skills by successfully co-hosting the Summit 2022.Portrayed strong ability to multitask and deliver high-quality work in an educational environmentEfficiently mailed messages to presenters and also effectively handled participants’ queries to address any concerns and followed best practices to increase the number of attendees. Successfully developed a webpage for the summit using Adobe Creative Cloud with the help of team members providing up-to-date information about the event to the presenters and the participants. (https://express.adobe.com/page/ayr3JQD6OmUip/)Steadily created beautiful graphics and video content using Canva, Adobe, and VideoProc Vlogger for the summit in collaboration with the team to promote the event.Collaboratively planned and prepared (catering/ tech/ promotions/ event flow/ attendees) for the in-person networking event that took place in November 2022.

Served multiple customers at once, provided answers to their questions, troubleshoot any problems and concerns, retrieved more information, carried out price checks, and processed refunds & exchanges.Assisting multiple customers at the self-checkout stations ensuring a pleasant and satisfactory experience. Successfully trained other colleagues in multiple tasks portraying best practices.

Welcomed customers at the front desk and provided information as required.Handled customer calls for issues relating to store operations and general inquiries.Used Blue Link ERP all-in-one accounting, inventory and contact management software to enter new orders and manage existing ones.Kept track of customer orders, investigated no stock issues and booked delivery appointments.Responsible for balancing cash and daily deposits.