Khyle Bewick Email & Phone Number

Cramlington, Gb

Cramlington, Gb

Sharing best practice - Collaborate and align between different teams, identify and promote best practices across the CX teams. Host workshops and provide training programs. Voice of the customer - Serve as a vocal advocate for customers within the organization, ensuring that their needs, preferences, and feedback are effectively communicated.Change management - Support to ensure changes are implemented successfully and the are positively accepted.Team quality - Supporting to ensure the teams have the knowledge and ability to complete work to a high standardContinuous Improvement - Proactively identify areas for improvement and work closely with cross-functional teams to support in process improvement projects

Newcastle-Upon-Tyne, England, United Kingdom

- Serve as the primary point of contact for customers, delivering exceptional customer service and support.- Communicate effectively with customers through phone calls, emails, and secure messaging, ensuring timely and high-quality responses.- Employ strong interpersonal skills to tailor communication styles to individual customer needs, fostering a memorable and positive experience.- Manage challenging conversations, including addressing potential complaints, with professionalism and empathy.- Utilize SAP (FIP) & Salesforce for various operational tasks to enhance efficiency and accuracy.- Collaborate with global stakeholders to ensure alignment and effective communication across diverse teams.- Address non-conformities and claims, implementing solutions to resolve issues promptly.- Engage in continuous process improvement initiatives to enhance service delivery and operational effectiveness.- Report system issues and contribute to the development of long-term solutions to optimize performance.Further Responsibilities:Team leader coverSalesforce key userShipserv key usereCommerce Key userDigitalization project team memberCreating / keeping up to date manuals for work processMentoring new employeesCompany event representation & engagementContinuous improvement involvement

First point of contact for customersUse SAP (FIP) to create sales orders, carry out various checks & much moreLiaise with stakeholders on a global levelHandling non conformities and claimsWorking on process improvement.Reporting system issues and long-term solutionsFurther Responsibilities:Salesforce key userShipserv key userDigitalisation project team memberCreating / keeping up to date manuals for work processMentoring new employeesCompany event representation & engagementContinuous improvement involvement

Specialist Automotive Finance Expert AccreditedIdentify any vulnerable customers and assist them appropriatelyBuilding rapport with customers face to face, over the phone or via email to establish their needs, circumstances, and requirements.Explain the different types of finance to each customer with the pros and cons to help choose the best suited deal for themFollow all FCA regulations and ensure all regulatory requirements are metMaintain up to date knowledge regarding products and finance optionsDeal with challenging situationsRecording and processing all relevant documents.Organise own workload.Create a positive sales journey starting from customer greeting, order creation, quotes, relevant paperwork, customer updates and delivery process.

Sunderland, England, United Kingdom

Continuously meeting target deadlines whilst helping othersDemonstrate attention to detail, while moving at a fast paceAwarded 5's certificate for most improved areaAssist in kaizen events to help the development of new processes to increase the production efficiencyUse warehouse management systems such as SAPCreate and maintain a rapport with members of the sports & social club to organise events, handle money and share feedback

Carrying out Mechanical & Electrical Finishing on Nordex N90 wind turbines.My duties were to read electrical schematics to find the end location where each cable is ran to in the Nacelle.Run cables into the top boxes and Trafo box. Cut, crimp and connect the cables into the correct positions. I also connected any sensors, lighting, weather mast cables. Running cables down the tower and also adjusting the looping if needed.I also carried out the Mechanical finishing in the Hub, Nacelle, converter platform, entrance platform and the foundation.Other responsibilities included: Hytorque the tower sections, foundation and outside of tower.Carrying out gate 23's/snag list. Applying tower signs/labels.General cleaning/painting duties.

I have recently completed a 12 week Turbine Technician Traineeship with Maersk Training in which I received the certificates below.• GWO Working at Height• GWO Sea Survival• GWO Manual Handling• GWO First Aid• GWO Fire Awareness• Electrical Awareness• CCSNG Safety Passport• Confined Spaces• Hub RescueI also have relevant Training with:Major & Minor Cabling Awareness Bolt Torque TensioningBasic HydraulicsVHF Communications Haulage Systems

Sunderland, United Kingdom

My duties at Unipres were to carry out the:Measuring, grading and feeding batches of raw materials into production machinery. Operating production line equipment, for example air tools, stationary bolt and nut welders.Reporting equipment faults to maintenance staffMonitoring the production process and carrying out basic testing and quality checks, e.g torque and thread checks.Packing goods ready for shipment in crates or other containersCleaning and maintaining work areas and machinery.

Diploma, Human Resources Management

Human Resource Management Introduction Develop and Implement Recruitment and Selection Strategies Appraising Employee Performance.

Edexcel Btec Level 3 Extended National Diploma, Mechanical Engineering

Level 3 National Extended Diploma in Manufacturing Engineering: Health and Safety in the engineering workplace Electrical and Electronic.

Education record

Mathematics: C English: C Level 2 National Award in science; Best practice in science: Pass Materials Science : Pass Science.