Kevin Hyndman Email & Phone Number

Greater Minneapolis-St. Paul Area

In my current role as Sr. Director of Operations with DCM Services, I am responsible for steering end-to-end operations of numerous portfolios and multiple Operations Managers aimed at driving business growth. One of my key roles is to design/lead Directors and Sr. Operations Managers to unskilled performances/efficiencies. I am assigned to ensure the execution of strategy by direct reports while leveraging data analytics to formulate collection business strategies. In addition to that, I monitor process gaps, identify improvement opportunities, and optimize work operations by resolving/mitigating problems. Below are my Key Achievements in this role:●Bestowed with over 5-10% market share increases across numerous portfolios. ●Cultivated mutually beneficial business relationships with top five key strategic clients. ●Directed top 5 financial clients of organization to enhance revenue streams. ●Received "All Star Team" Award for delivering exceptional performance in cross-departmental projects.

Greater Minneapolis-St. Paul Area

In my previous role as Director of Operations with DCM Services, I was tasked to spearhead all organizational operations including supervising numerous portfolios and multiple Operations Managers. I ensured updating/adjusting process flow by overseeing networking of all company departments when needed. During my role as Director of Operations, I developed new policies and procedures in accordance to all applicable Federal, State, and Local laws/regulations. Moreover, I nurtured professional business relationships with twelve key clients to provide best-in-class experience and maximum satisfaction. Below are my Key Achievements in this role:●Maintained portfolio profitability while working under stringent budgetary and time constraints. ●Achieved company "High 5" Award for 2019 for delivering exceptional services to mentor young leaders and networking throughout the organization. ●Ensured all policies and procedures comply with current regulatory environment while tracking/identifying industry trends and liaising with company lega counsel.

Greater Minneapolis-St. Paul Area

In my role as Sr. Operations Manager at DCM Services, I was hired to develop staff by providing coaching and feedback on a daily basis while enforcing compliance and call quality guidelines. While serving serving at DCM Services , I designed compliance procedures collection staff by collaborating with the training department and Director of Operations. I was entrusted to oversee day-to-day collection team operations as well as steer execution of collection business strategy. Below were my Key Achievements in this role:●Achieved meeting/exceeding teal goal 14 out of 14 months.●Administered team and augmented revenue streams by over 5%.●Voted as company VIP in May 2012 for demonstrating exceptional services.

Greater Minneapolis-St. Paul Area