Kia A. Email and Phone Number

Vice President, District Manager Liaison, Wells Fargo Military Apprentice Mentor Responsible for leading teams in ensuring an exceptional customer and team member experience, managing risk, and supporting growth. Coach, motivate and develop a team of direct and indirect reports to achieve their full potential and meet business objectives. Mentor peer Branch Managers and Apprentices.Responsibilities include:• Lead the team and serve as a role model for delivering an exceptional customer experience, ensuring a focus on building relationships, engaging customers in conversations to understand their financial needs, and working proactively to help customers succeed financially• Risk management leader; accountable for alignment with applicable regulations, policy and procedure requirements, audit and escalation procedures. Knowledge and understanding of laws and regulations pertaining to the banking industry• Attract, retain and develop talent• Coach and provide feedback leveraging performance management tools and processes• Maintain a deep understanding of financial products and services. Work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important• Ensure customers are informed on how Wells Fargo can help make banking easier through education and demonstration of available digital options and introducing them to partners that support their needs• Provide proactive leadership through customer outreach and community engagement• Support customers in resolving or escalating concerns or complaints• Manage the staffing, schedule and work-flow for a team of direct and indirect reports• Lead the team with integrity and create an environment where the team members feel included, valued, and supported to do work that energizes them.