Kia Thomas ~ Strategic Thought Leader Focused On Business Process Improvements~ Email & Phone Number

Dynamic Store Manager with 10+ years of Merchandising, Operations, Customer Service, Retail Management, and Human Resources experience. Tactical analyzing current operations and making recommendations to improve cost control and expenditures. Innate talent and the ability to foster high-performance teams of 40 or more store associates, make effective decisions, and rapidly revise tactics to achieve goals within aggressive timeframes.► Multi-tasking: Ability to prioritize multiple time-sensitive tasks simultaneously in a multi-facet environment providing operational support, improving efficiency, reducing risk, and reinforcing compliance.► Business Process Improvement: Achieved the development and implementation of several operational initiatives by effectively providing business analysis, thought leadership, and solution-driven guidance with a unified approach that fostered a collaborative and positive environment.► Customer Service: Fostered several cross-functional relationships and engagement with customers using excellent communication, interpersonal, and critical thinking skills.► Administrative Support: Managed day-to-day administrative operations such as organizing administrative processes, overseeing work schedules, supervising support staff, and implementing procedures.

• 

  Ashford University

  Behavioral Sciences