Kia Thomas ~ Strategic Thought Leader Focused On Business Process Improvements~ Email & Phone Number

Forest Park, Georgia, United States

Forest Park, Georgia, United States

Greater Atlanta Area

⇒ Supervised the day-to-day maintenance of the store while maximizing sales through operational focus and obtaining the highest level of profitability for the store resulting in multiple retail locations exceeding $1M in annual revenue.⇒ Worked with garments, including processing, stocking, replenishing, folding, hanging, executing reductions, displaying, and merchandising to ensure stock levels are appropriate to maximize sales.⇒ Executed safety routines to prevent loss and guarantee employee and customer safety by regularly inspecting the facility for safety hazards resulting in 5 consecutive years of no reported incidents.⇒ Established, monitored, and followed-up on store sales goals, plans, and budgets to optimize profits.⇒ Managed the store's payroll, productivity, and expenditures while seeking opportunities to increase revenue by generating sales, promoting profitability, and decreasing operational cost.⇒ Encouraged sales associates to exceed customer service standards by building a store environment that is sharply focused on consistently delivering exceptional service.⇒ Evaluated the operational infrastructure for continuous improvement, maximizing efforts to develop and implement strategic procedures that achieve operational excellence.⇒ Achieved monthly sales and production goals for 7 different store locations by adhering to current merchandising schematics, monitoring display units, and ensuring all personnel provided remarkable customer service to consumers. ⇒ Graduated from Goodwill North Georgia Management Leadership Program, gaining valuable insight and cutting-edge concepts of tactical decision-making, leadership development, adapting to corporate challenges, and effective communication skills.⇒ Certified Forklift Operator with experience operating industrial, powered, and computerized sit-down forklifts to transport materials throughout the distribution center, while ensuring maximum efficiency.