Kia Bahmani Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, Us

Seattle, Wa, Us

Austin, Texas, Us

* Revamped the vendor operations department by changing the labormodel, introducing new operational procedures and pricing structure whileachieving target cleanliness ratings and turning cleanings into a profit center for the company* Grew company’s third-party partnerships from 15 to 40+ partnerships nationwide in one year.* Created performance metrics for third-party service providers and achieved a4.8/5 average Airbnb cleanliness score while averaging 4000 appointments permonth.* Developed a new pricing model, negotiated contracts with all 40 service providers, and achieved a 10% overall profit margin.* Transitioned Avantstay’s housekeeping model from an in-house model to third-party partnerships in 25 markets while ensuring labor law compliancy.

San Francisco, Ca, Us

* Managed cleaning and laundry operations for an Airbnb-backed housing company with 2500 properties across 6 markets* Reduced monthly cleaning expenditure by $200k through various initiatives including but not limited to streamlining vendor pay for 25vendors, implementing internal guidelines for invoice approvals, creating SOP for resident chargebacks, revamping cleaning fees in accordance to internal cost* Improved quality score from 8/10 to 9.6/10 through various initiatives including but not limited to establishing vendor SLAs, creating incentive/penalty program for vendors and creating vendorperformance dashboard* Scaled cleaning department quickly and efficiently to match the fast-growing real estate portfolio

San Francisco, Ca, Us

* Managed cleaning operations for a portfolio of 800 rental properties across four markets* Hired, trained and managed 15 third party vendors* Initiated and scaled the Quality department at Zeus alongside department head* Developed training material and performance audits for field ops teams

* Trained new associates on front desk duties and Forbes standards* Administered routine training programs for existing associates* Engaged in room and suite up-selling to increase room revenue* Performed day to day front desk duties