Kia B. Email & Phone Number

Clayton, Oh, Us

Georgia, United States

-Directed and optimized organizational operations, achieving a 30% improvement in efficiency and a 20% reduction in operational costs.-Spearheaded AI-powered process enhancements, increasing operational accuracy by 25% and streamlining decision-making processes.-Expanded service delivery by 35% through strategic planning and execution, while also enhancing stakeholder engagement by 40%.-Managed and optimized a $500k annual budget, achieving a 15% increase in cost-effectiveness and resource allocation.-Designed a 5-year strategic roadmap that elevated service delivery by 30% and aligned organizational goals with market demands.-Launched innovative community programs, leading to a 50% increase in service reach and a 35% boost in participant engagement.-Leadership and Team Development:Built and led a cross-functional leadership team that achieved a 25% improvement in organizational performance through collaborative decision-making and shared accountability.-Developed and executed a leadership development program, resulting in a 40% increase in internal promotions and a 20% reduction in employee turnover.-Fostered a culture of continuous improvement and innovation, empowering teams to take ownership of their work and drive sustainable business growth.-Provided leadership and direction for a cross-functional team, improving collaboration and achieving project milestones.-Strategic Planning & Execution: Proficiency in developing and executing long-term strategies that drive program success and organizational growth.-Program Development & Management: Expertise in designing, implementing, and overseeing programs from inception to completion, ensuring alignment with organizational goals.-Partnership Building & Stakeholder Engagement: Ability to establish and maintain strategic partnerships with community groups, nonprofits, and other organizations to enhance program reach and impact.

Georgia, United States

Navigated the complexities of start-up operations.Project Management: Spearheaded the planning, execution, and delivery of large-scale client-facing projects, ensuring all initiatives were completed on time, within scope, and on budget. Coordinated cross-functional teams, managed resources, and mitigated risks to achieve project goals.Data Analysis and Reporting: Conducted comprehensive data analysis to identify operational inefficiencies, trends, and opportunities for growth. Process Optimization: Led efforts to optimize client operations through the implementation of Lean Six Sigma methodologies, resulting in a 20% increase in efficiency and a significant reduction in operational costs.Budget Management: Managed an $800k budget, accurately forecasting costs and allocating financial resources across various programs and operations. Delivered projects under budget while maintaining high standards of quality.Customer Relationship Management (CRM) Systems: Leveraged CRM systems to track and analyze client interactions, improving customer satisfaction and retention by 15%. Developed strategies to enhance client engagement and drive business growth.Program Development & Management: Expertise in designing, implementing, and overseeing programs from inception to completion, ensuring alignment with organizational goals.Partnership Building & Stakeholder Engagement: Ability to establish and maintain strategic partnerships with community groups, nonprofits, and other organizations to enhance program reach and impact.Led the redesign of operational workflows, resulting in a 20% improvement in program effectiveness and a 30% increase in stakeholder satisfaction.Championed the integration of AI-powered business intelligence tools, refining data accuracy by 15% and improving strategic decision-making.Oversaw financial management and risk assessment activities, ensuring effective budget utilization and mitigating operational risks.

Fairfield, Ohio, United States

Conducted comprehensive operational analyses that led to a 15% improvement in efficiency and a 10% reduction in costs.Executed strategic plans to enhance project delivery timelines by 25%, improving client satisfaction and operational success.Streamlined dispute management workflows by integrating cross-functional teams and utilizing data-driven insights, leading to a 25% reduction in dispute resolution time and improved customer satisfaction.Built and nurtured stakeholder relationships, leading to a 50% increase in collaboration and partnership-driven initiatives.Managed and maintained accurate consumer credit information using a web-based automated system to create and respond to credit history dispute claims.Led the development and refinement of the dispute management process, ensuring seamless coordination between internal teams and external agencies to enhance dispute resolution efficiency.Collaborated with Credit Reporting Agencies (CRAs), legal departments, law enforcement, the Attorney General’s office, and the Federal Trade Commission (FTC) to investigate and resolve consumer disputes, with a strong emphasis on fraud prevention.Played a critical role in preventing, detecting, and addressing identity theft and fraudulent activities, working directly with affected consumers to restore their credit history and mitigate future risks.Coordinated efforts with legal and regulatory bodies to ensure compliance with relevant laws and regulations while enhancing the security and accuracy of consumer credit data.Forecasted departmental headcount planning and resource allocation, aligning team capacity with KPIs.Led remote collaboration efforts with cross-functional teams in real-time, enhancing communication and decision-making across geographically dispersed stakeholders.Managed chargeback resolution processes, collaborating with internal teams and external partners to analyze and resolve disputes, reducing chargeback rates and mitigating fraud risks.

Education record

Statistics ~ Sinclair College ~ Ohio, United States 2019 Descriptive data analysis | sampling and experimentation | basic probability.

High School Diploma

Activities and Societies: Journalism | News Paper | Public Speaking | Creative Writing | Debate | Coaching & Mentoring | Team Member.

Education record