Exceeded performance metrics by consistently providing high-quality support to clients. Provided billing and payment support to various MGA clients and their insureds. Processed ACH and card payments.Utilized CRM tools effectively to track customer interactions.Resolved technical issues for customers with clear explanations and step-by-step guidance.Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company. Assisted customers via phone and email with billing and technical concerns.Monitored work queues.

Reviewed claims and claim status with customers, agent or underwriters as necessary to facilitate the prompt, accurate resolution of claims filed. Obtained and prepare the necessary documentation associated with the prompt, accurate, and thorough verification of losses and administration of claims.Followed established policies, procedures, and processes in preparing information, and submitted each claim for audit for the final review in a timely manner and in accordance with GAP standards and expectations.Evaluated insurance policies and analyzed damages to determine coverage.

Conducted interviews of claimants to gather facts and information.Completed virtual inspections when possible.Examined claims and other records to determine insurance coverage.Reviewed police reports and physical property damage to determine extent of liability. Prepared summary of losses and issued payments when applicable.Assessed damages to properties.Assisted homeowners with coordinating repairs and mitigation services.Processed claims within required authority limit of $50,000.Assisted with ALE coverages when necessary.Documented information gathered from field inspections and uploaded data to company database for efficient processing. Created estimates using Xactimate and Xactanalysis, with Level 2 certification.Issued ROR letters when neccesary for denied claims.

Sold State Farm Insurance products through the inbound customer care center. Applied industry and product knowledge to provide accurate rate quotes. Provided a remarkable customer experience and processed payments. Serviced existing State Farm policies applying changes and updates.Bound coverages on policies such as auto, recreational, boats, homeowners, and renter's policiesReinstated lapsed policies.Assessed existing coverages and aligned new products and services with long-term goals to determine financial needs. Upsold additional products and services

Resolved escalated tickets to help with complex customer support and data integration issues within accounts. Utilized email, phone, and chat to assist customers and clients with various concerns.Maintained accurate and complete records of customer correspondences.Followed through on all critical inter-departmental escalations to increase customer retention rate.Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Responsible for taxpayer relationships through filing, including processing submissions and payments.Provided taxpayers with information on the status of their returns and resolved the majority of problems and inconsistencies.Provided trouble-free filing, faster refunds, and efficient resolution of inquiries and issues.Interpreted and applied federal and state tax codes for personal, business, and corporate taxes.Kept case data and contact information up to date to speed up the process.Double-checked the accuracy of the information provided when processing returns.

Remotely recorded initial accounts and details regarding various auto claims.Verified all information regarding parties involved was accurate and gathered as much information regarding incidents from insureds. Examined reports, accounts, and evidence to determine the information's integrity and accuracy.Determined coverage and liability.Interviewed customers, claimants, and witnesses.Partnered with appraisers/estimators to manage vehicle repairs.Negotiated with customers and other insurance carriers to resolve claims.

Assisted with staffing and scheduling of dispatchers and drivers.Entered employee payroll.Tracked and assured on-time deliveries.Assessed the performance of drivers, and call monitoring of dispatchers under my supervision.Ensured dispatchers and drivers were up to date and compliant with training, safety initiatives, and DOT regulations. Notified drivers of assignments and entered assignment data into a computer database.Contacted multiple brokers daily to secure loads for drivers; moving loads containing dry food products, hazardous products, paper products etc. Kept track of transportation costs.Confirmed rate confirmations for loads.Authorized fuel purchases.Authorized lumper, detention, and layover payments when necessary.

Appropriately transferred calls to providers and triage nurses when required.Verified members benefits.Created medical records numbers for new patients when necessary.Maintained confidentiality of patients medical records.Located, checked in, and pulled medical records for patient appointments and incomplete charts.Documented patient medical information, case histories, and insurance information to ensure smooth appointments and payment processing.

Resolved customer service inquiries which included Benefit and Eligibility information; Billing and Payment issues; Customer material requests; Physician assignments; Authorization for treatment; and Explanation of Benefits (EOB).Provided excellent customer service.Collaborated with other mental health professionals to ensure that patients received consistent care and that diversion was avoided.Helped clients transition smoothly by encouraging and reassuring them throughout the process.Assisted with locating and assigning individuals to appropriate treatment facilities or referred to particular physicians for treatment based on intake.Initiated authorization requests.

Completed highly accurate, high-volume money counts using both manual and machine-driven methods. Reconciled assigned cash drawer and corrected any inconsistencies.Promoted products or services to each customer to consistently meet sales targets.Provided customer records on demand, such as account statements and check copies.Used computerized financial data to find answers to questions about specific accounts. Ordered customer checks and double-checked the starting numbers.Processed withdrawals, deposits, and cashed payroll checks.Provided cashier checks and money orders when necessary.