Kian Kuo Email & Phone Number

台灣 高雄市

- Own the entire after-sales activities from Taiwan’s clients and SEA distributors, including invoicing, payment, processing product licensing and physical delivery.- Analyzed sales-driven reports the Salesforce CRM system, optimizing processes, and initiating events to boost revenue.- Oversaw office administration tasks such as managing company assets, handling employee onboarding/offboarding, managing health insurance, and reconciling cash collections post-billing

台灣 台北市

- Responsible for quality performance of over 60 agents to achieve the goals. - Initiate projects towards world class service- Offer a upselling course, a brand new concept capitalized out of service, and help team increasing revenue in 2 quarters- Unify QA standards from different business units and establish a QA center to enhance cooperation with vendors.- Negotiate with cross functional units from service cases to reduce customer’s complaint and reputation damage.-… Show more - Responsible for quality performance of over 60 agents to achieve the goals. - Initiate projects towards world class service- Offer a upselling course, a brand new concept capitalized out of service, and help team increasing revenue in 2 quarters- Unify QA standards from different business units and establish a QA center to enhance cooperation with vendors.- Negotiate with cross functional units from service cases to reduce customer’s complaint and reputation damage.- Project owner of offsite team building for raising whole operation department morale, and got 92% satisfied. Show less

台灣 新北市

- Trained new and existing employees ensuring product knowledge and soft skill training delivered in timely fashion. - Identified gaps in process and proactively provide suggestions to operations. - Coached agents by weekly meeting or one-on-one mentoring, meanwhile, tracked and analyzed agent performance by weekly evaluations and liaised with operations.Accomplishments:- As a POC, coordinated with over 60 agents of all auctions about QA comments for internal QA.-… Show more - Trained new and existing employees ensuring product knowledge and soft skill training delivered in timely fashion. - Identified gaps in process and proactively provide suggestions to operations. - Coached agents by weekly meeting or one-on-one mentoring, meanwhile, tracked and analyzed agent performance by weekly evaluations and liaised with operations.Accomplishments:- As a POC, coordinated with over 60 agents of all auctions about QA comments for internal QA.- Initiated to hold 4 weeks phone skill course in agents spare time, they handled complaint calls with better manner and more flexibility after this course. Show less

台灣 台北市

Handled incoming calls and e-mail of VIP in Yahoo Auction, and promoted new advertising or activities for them. Sometimes have to persuade VIP to accept the low rating, even they insisted on providing best service.Accomplishments:Also a consultant for abuse team, shared phone skill with other agents, especially skilled at complaint solving, reduced about 10% AHT of complicated call.

台灣 台北市

Helped customers with queries about inactivate account or server problem of Gameflier, which is the largest online game industry in that time.Accomplishments:Improved both professional and courteous manner caused by high ratio complaint phone call, and to be elected CS STAR of phone team.