Kiana Bostic Email & Phone Number

Brockton, Massachusetts, United States

Westwood, Massachusetts, United States

Coordinated the end-to-end production of .com Marketing articles, leveraging platforms such as Welcome, JIRA, and OneView, resulting in a 20% reduction in production time compared to the previous workflow.Pioneered and implemented tactical standards, reshaping the operational process for .com Marketing articles, resulting in 15% improvement in overall process efficiency and accuracy.Led dynamic weekly strategy meetings, collaborating with the VP, web content team, and strategists to expedite .com article development.Elevated productivity by 15% in generating weekly and monthly content reports for the marketing team, promptly addressing and resolving issues within Adobe and Sprinklr analytics.

Directed the creation and distribution of crucial daily communications to diverse corporate and business line audiences, consistently achieving successful views averaging 50%.Played a key role in constructing the new colleague SharePoint intranet site, developing various Consumer Banking pages and templates.Optimized business line calendars by aligning Welcome metadata with SharePoint, and proactively implementing new forms, policies, and planning calendars for enhanced efficiency.Generated in-depth weekly and monthly content reports for the communications team, skillfully utilizing Google and SharePoint analytics to drive actionable insights.Developed and executed weekly digital newsletters (ICYMI and Consumer Banking) from conceptualization to distribution, reaching a broad audience of 3000 consumer colleagues.

Greater Boston Area

Proficiently managed inbound calls, by assisting passengers and travel agents in areas such as bookings, inquiries,payments, cancellations, and product knowledge.Collaborated with the Customer Relations and Sales Department, adeptly addressing post-cruise needs of passengersand successfully converting canceled sailings due to COVID-19.Actively participated in managerial projects focused on testing system changes and identifying bugs.Consistently met and upheld stringent monthly service quality goals, enhancing customer satisfaction.

Greater Boston Area

Partnered with sales, merchandising, and marketing leadership to develop strategic plans for Converse’s largest volume accounts. Plans were utilized for both internal senior leadership conversations, as well at meetings with top leadership at partner accounts.Assisted in direct interfacing with accounts on in season marketing tactics, including in store imagery, email execution, and sales contests in store; resulting in strong sell thru.Lead deep in market analysis of current state of Converse at retail.Worked on a cross functional intern team to develop a business plan to deepen engagement with the Teen Female consumer.

Bachelor'S Degree, Marketing

High School

Education record