Kiana Dillard Email & Phone Number

Martinsville, VA, US

Danville, Virginia, United States

• Connect students to interest/passion career opportunities and coordinate learning opportunities for students; foster leadership opportunities through community partnerships and work-based learning programs.
• Works and partners with local businesses and industry on implementing work based learning and internship opportunities for students.
• Monitor and assist in the maintenance of required documentation for internships, teacher externships and other WBL experiences.
• Responds to inquiries from a variety of internal and external sources (e.g. parents, students, teachers, staff, outside agencies, etc.) for the purpose of providing information and/or direction as may be required
• Facilitates and/or coordinates professional development for parents, community members, administrators and other stakeholders on careers and work based learning programs.
• Collaborate with staff and postsecondary institutions to develop and maintain career pathways which prepare students for internships, community college, or university degree programs.

Martinsville, Virginia, United States

• Created curriculums for use during beauty workshops and events
• Increased reach and engagement by 96% by revamping social media campaigns and other creative mediums of communication to market to potential clients, resulting in a 249% increased revenue in the first two quarters of.
• Budgeted income and expense spreadsheets as required by local and Virginia state laws on a quarterly and annual basis.
• Host one-on-one and group makeup application sessions and workshops, planning and securing all event logistics

Martinsville, Virginia, United States

• All responsibilities of the Site Director position listed below in addition to…
• Attending and curating professional development workshops hosted by both the college and grantor, ensuring all staff meet grant guidelines for employment
• Ordering supplies required for daily program operation and adhering to grant budget guidelines
• Overseeing grantee sites and staff, ensuring grant guidelines are being portrayed and met daily
• Serving as a liaison between students/families and teachers/coaches/administrators and other campus stakeholders, bridging the gap to get students and families precisely what resources they need, whether academic.
• Hosting workshops for students and families with topics aligned with grant objectives (scholarships, financial aid, college admissions, etc.)

Martinsville, VA

• Evaluated 500+ high school student academic records; identified and mitigated risk when working with vulnerable populations.
• Facilitated lessons and created lesson plans for the after-school program, community service projects, and college/cultural experiences
• Assisted students with homework and facilitated tutoring resources (knowledge of math skills, reading comprehension, critical thinking, advanced academia, and problem-solving)
• Developed and maintained symbiotic relationships and positive rapport with diverse, multi-ethnic, multi-cultural and underserved students, staff, families, and community partners.
• Created marketing and training graphics for promo efforts, social media campaigns, and professional development workshops
• Traveled to and developed presentations and displays for recruitment and program orientation to be utilized on-site and at various recruitment events

Martinsville, Virginia, United States

• Coordinated hands-on lessons for summer classes with an average class size of 20 high school students, using my knowledge of cosmetology and business marketing to engage students and staff.
• Organized local and out-of-state college visits and cultural exploration trips, including advertising, survey collection, budget adherence, trip logistics, and self-guided college tours.
• Developed presentations and displays for recruitment and program orientation to be utilized on-site and at various recruitment events
• Ability to adapt quickly to ever-changing program policies

Martinsville, VA

• Provided reputable customer service for state's energy efficiency programs. Strengths include multi-window online research, critical thinking, investigation, and analysis, along with collaboration and strong team.
• Conducted outbound and inbound calls with a consistently professional demeanor, identifying failing trends and strategizing to develop streamline processes instead.
• Became an asset to the company because of my ability to grasp complex concepts quickly and train new and existing colleagues in layman's terms. In addition, I was chosen by my superiors to handle all irate cases.

Martinsville, Virginia, United States

Collaborated with trainers to educate and motivate fellow colleagues on company procedures. Evaluated customer issues and executed the appropriate interactive troubleshooting guides. Consistently amassed unsolicited praise from customers for my helpfulness. Achieved a class ranking of #4 based on attendance, test scores, participation, and overall.

Managed priorities simultaneously including active listening, documenting the call, addressing caller's concerns, and conducting multi-window research. Consistently averaged a “handle time” of under 3 minutes when the goal was just under 4:30 for each call.Provided outstanding customer service by professionally answering all calls and ensuring that.

Martinsville, Virginia, United States

Built mutual trust and lasting relationships with customers and employees from a variety of backgrounds.Maintained high standards of customer service during high-volume, fast-paced operations

Blacksburg, VA

Monitor and record clients' progress to ensure that goals and objectives are met.Develop rehabilitation plans that fit clients' aptitudes, education levels, physical abilities, and career goals.Develop fun and constructive activities for clients to participate in while increasing their quality of life, well-being, and overall experience at the facility.

Ridgeway, Virginia, United States

Worked as a senior associate, helping to train new hires. Processed inventory while pricing products. Active participant in the food bank, which fed hundreds of families in need every week.

Bachelor Of Science (Bs), Business, Management, Marketing, And Related Support Services

Activities and Societies: Relevant Coursework: Digital Skills for the 21st Century, Critical Thinking in Everyday Life.

Associate'S Degree, Human Services, General, 3.2 Gpa

Activities and Societies: Dean's List Spring 2014Coursework in Human Services

Advanced Diploma, General Studies, 3.5 Gpa

Activities and Societies: Future Business Leaders of America (FBLA), Spanish Club, National Honor Society (NHS), National Technical Honor.