Kiana M. Durden, Pmp, Csm, E.I. Email & Phone Number

Tampa/St. Petersburg, Florida Area

• Successfully facilitated the planning and implementation for onboarding a large multi-state client adding 1.2 million members to the company’s platform and generating over 5 million dollars in revenue for the company.
• Responsible for managing a 3 million dollar multi-phase platform enhancement to support the company’s strategic growth in the group insurance market.
• Direct project team meetings to communicate milestones, elicit phase statuses, project life cycle progression, resolve complex issues, evaluate potential risks and produce mitigation plans as well as outline projected.
• Develop and maintain a monthly business review deck providing executive management with a high-level overview of current production trends, business expenditures, resource utilization, and project status
• Develop and reinforce outstanding long term relationships with clients and vendors by maintaining open lines of communication, fulfilling SLA requirements, facilitating solutions to address concerns and continually.
• Led the project focused initiatives to obtain CMMI Level 3 certification using real-time project management principles and practices on a variety of platform enhancing projects

Remote/Telecommute

• Developed and managed individual project and master schedules utilizing the Critical Path Method (CPM) and maintaining project control and schedule adherence
• Recognized for consistently meeting and exceeding client needs and expectations while maintaining strict timeline adherence and a high level of professionalism in all forms of communication
• Led the collaboration of multiple internal business units, financial institution management personnel, as well as development material production vendors a on mutual objectives in order to meet and exceed stakeholder.
• Provided consistently accurate production reporting throughout all phases of project implementations using both waterfall and iterative agile methodologies
• Improved customer satisfaction by analyzing specific needs and proactively assessing potential concerns and downstream impact of recommendations

• Supervised and performed residential construction and renovations including demolition, installing and relocating plumbing pipes and fixtures, installing electrical wiring and fixtures, hanging and finishing drywall.
• Analyzed construction layouts for proposed sites to create detailed cost estimates of the components needed to complete product installations
• Developed technical drawings for clients to assist in estimating and tracking current and future residential improvements

Tampa/St. Petersburg, Florida Area

• Supervised a team of 12 in partnering with community and faith-based organizations, local government, and area businesses to promote and encourage participation in efforts to increase community funding
• Served as information manager for a team of 30 resulting in faster, more accurate distribution of materials, data, and assignments to meet fast approaching deadlines

• Provided design and engineering analysis to produce project plans, documents, and submittal packages for multiple projects while simultaneously managing team resources to ensure quality and timely delivery to agencies
• Coordinated projects focused on resource allocation, schedule forecasting, expense management, workflow optimization, and queue management that supported operations
• Collaborated across multiple departments to develop a comprehensive scorecard system currently in early implementation to report quality and performance
• Provided quality reviews of supplemental documents and production plans to successfully obtain permits for projects
• Assisted in design efforts for municipal and private projects related to water and wastewater treatment plans and pump stations

Washington D.C. Metro Area

Learned and performed residential renovations including demolition, relocating plumbing pipes and fixtures, installing electrical fixtures, hanging and finishing drywall, tiling, and installing hardwood flooring.

Master Of Science, Construction And Project Management (Anticipated 2020)

Applied Construction Management, Project Management, Accounting and Financial Management, Real Estate Development, International.

Bachelors Of Science, Civil Engineering

Activities and Societies: Epsilon Gamma Iota, Inc.; American Society of Civil Engineers; National Society of Black EngineersFoundations.