Kiana Kee, Phr Email & Phone Number

United States

Charlotte, North Carolina, United States

• High volume pre-screening for multiple levels of tax professionals for the upcoming Intuit Turbo Tax season.
• Creating offers for tax professionals.

United States

• Leveraged strong sourcing and full life cycle recruitment expertise while working as a contract recruiter for roles within wealth management, financial services, and residential/commercial real estate across multiple.
• Successfully sourced licensed Wealth Management talent for Bank of America/Merrill Lynch, contributing to their talent acquisition initiatives.
• Collaborated closely with leadership to develop and implement innovative sourcing strategies that advanced change framework objectives.
• Managed diverse roles, including Internal audit managers, IT audit managers (CBRE), accountants, mortgage title examiners, loan officers, mortgage underwriters, underwriting managers, relationship managers, Fraud.
• Conducted recruitment efforts for prominent clients, including ManpowerGroup (Intuit Turbotax) CBRE, Merrill Lynch/Bank of America Wealth Management, Citibank Mortgage, and First American Title.
• Special projects which included reviewing and processing background checks, creating and updating new hire onboarding paperwork, benefits and SOPs.

• Orchestrated and executed all aspects of the full life cycle talent advisor recruiting process. Averaged a 35-40 requisitions workload.
• Leveraged a diverse set of sourcing tools to attract top-tier talent profiles for current and future positions.
• Strong knowledge of OFCCP and EEO compliance requirement.
• Actively participated in pilot programs to evaluate and enhance the effectiveness of various sourcing tools.
• Demonstrated expertise as a subject-matter authority for the Workday recruitment process, streamlining workflows and optimizing outcomes.
• Advised hiring leaders on offer development and strategic hiring decisions to align talent attraction with organizational goals.

Dallas/Fort Worth Area

• Collaborated in recruiting efforts by sourcing talent and conducted training sessions for the hiring management team on human resources software systems, including Kenexa BrassRing and Workday.
• Strategically determined the most effective sourcing strategies to enhance the quality, quantity, and diversity of the candidate pool for open requisitions.
• Supported, reviewed, and disseminated various reports and compliance audits related to recruiting activities and costs while ensuring strict adherence to the company's hiring guidelines and USCIS procedures.
• Created training manuals and SOPs for the recruitment coordination team.
• Functioned as a backup resource for coordinating new hire benefits and training programs.
• Conducted phone screens and rigorously assessed candidates' qualifications for open positions, establishing strong rapport with individuals from diverse backgrounds and skill sets.

Charlotte, North Carolina Area

• Orchestrated phone screens and evaluated candidates' qualifications for open call center positions while cultivating rapport with individuals from diverse backgrounds and skill sets.
• Sourcing strategies-Devised optimal sourcing strategies to enhance the quality, quantity, and diversity of the candidate pool for open requisitions.
• New hires processing-Streamlined the onboarding process by efficiently onboarding new hires into the Carco system on their first day and validating E-Verify documents.
• New hire training-Facilitated comprehensive training sessions for new recruits within the Fraud Operations and Community Banking group.
• Call quality assessments-Executed meticulous call quality assessments by actively listening to calls and delivering constructive feedback to elevate performance and ensure alignment with company standards.

Charlotte, North Carolina Area

• Established expertise as a subject-matter authority on financial online crimes.
• Contributed to the facilitation of new hire classes and provided coaching to newly onboarded financial crimes phone specialists.
• Proactively identified policy violations and suspicious situations to mitigate risk and recover financial losses.
• Conducted in-depth interviews with customers and potential suspects for accounts exhibiting moderate to complex activity, particularly those involving Multi-Channel Fraud.
• Meticulously documented research findings and actions on cases, initiated fraud claims, and collaborated seamlessly with supporting departments to ensure a smooth customer experience.
• Educated customers on effective strategies for safeguarding their financial information and preventing fraudulent activities.

Charlotte, North Carolina Area

• Achieved a 3% reduction in billing adjustments over a one-year period, demonstrating a commitment to improving accuracy and efficiency in billing processes.
• Proactively conducted research on customer accounts to identify irregular water consumption patterns, aiding customers in the timely detection of water leaks and minimizing losses for the commission.
• Managed and researched account adjustments for commercial water accounts, ensuring compliance with established policies and procedures.
• Effectively processed faxed requests from property management companies, demonstrating strong organizational and communication skills while facilitating seamless interactions with external partners.

United States

• Successfully managed over 100 client defined benefit plans.
• Processed and reconciled 401K benefits discrepancies before daily deadlines at the close of stock market.
• Analyzed and generated the Power Liquidity Report in order to monitor the team’s daily production and promote higher activity.
• Streamlined the wire transfer request process which improved the accuracy of benefit information and decreased the processing time from 10 days to 7 days.
• Efficiently processed manual check request forms, withdrawals, loans, terminations, and in-service and hardships resulting in a 15% reduction in processing time.

United States

• Developed and processed monthly and annual tax reporting statements, as well as tracked account activity for retail, retirement, and business account clients and client associates.
• Conducted research on complex statements and tax reporting issues for internal clients, resulting in the creation of a comprehensive manual to provide employees with insights into tax law, compliance, and reporting.
• Served as a subject-matter expert, providing training and mentorship to both new and existing call center employees.
• Led team morale projects aimed at enhancing the firm's service model.
• Consistently achieved exceptionally high scores on reviews and audits, consistently ranking in the 95-100 percentiles.
• Analyzed and updated spreadsheets for the Siebel call tracking database to ensure accurate and efficient data management.

• Led high-volume recruitment and onboarding processes for an enthusiastic and professional retail sales team, while also assisting the manager with performance evaluations and implementing effective employee motivation.
• Managed all human resource responsibilities for store locations, including performance reviews, scheduling, time sheet management, and handling leave of absence and time off requests.
• Maintained and enforced merchandising and operational standards, consistently exceeding new activation goals by 5% each month.
• Oversaw two store locations, managing a staff of 15 total, and coordinated an average of 550 cold calls per week, achieving an impressive 40% new customer acquisition rate.
• Continuously outperformed personal sales goals for 10 consecutive quarters during my tenure as assistant manager while effectively managing the two store locations.

Bachelors, Human Resource Management

Business Administration And Management, General

Psychology

Diploma, College Prep

Activities and Societies: Yearbook committee, cheerleading and stats for the boys basketball team.College prep courses, yearbook committee.