As a Junior Financial Counselor, I serve as the initial point of contact for SDSU students, parents, and the community seeking information on financial aid, scholarships, and student accounts. In this capacity, I rely on platforms such as Oracle (PeopleSoft) and Hyland (OnBase) to access FAFSA data, enabling me to respond to a wide range of complex inquiries, including those pertaining to loan eligibility, grants, and other resources available through StudentAid.Gov. My commitment to providing outstanding customer service is reflected in my ability to decipher financial accounts and effectively communicate my findings to diffuse difficult conversations. Furthermore, I utilize effective conflict resolution strategies to facilitate positive outcomes.

Uncle Clay's House of Pure Aloha is a premium dessert restaurant that prides itself on offering five-star quality locally-sourced ice cream, frozen yogurt, and shaved ice. Their commitment to delivering exceptional customer service, promoting healthy dessert options, and fostering a warm and welcoming environment has made them a beloved destination for the O'ahu community.RESPONSIBILITIES- Greeted and served a minimum of 50 guests per shift- Prepared and crafted high quality shave ice, ice cream, fresh fruits, and all natural syrups- Modeled and promoted company merchandise - Maintained exceptional knowledge of menu and products