Ms.Kiana Young Email & Phone Number

Michigan, United States

Privileged to oversee 700+ employer accounts and play a pivotal role as the primary liaison between our agency and esteemed clients. By providing a diverse array of solutions, I have contributed significantly to business development, talent acquisition, recruitment, and talent retention initiatives. Highlights of my contributions include:• Effective Client Engagement: Proficient in understanding the unique needs and challenges of clients, enabling the delivery of tailored solutions that precisely address their specific requirements.• Leveraging Key Partnerships: Proactively leverage strategic partnerships in talent development, economic development, and education sectors to deliver comprehensive business solutions that align with organizational objectives.• Uncovering Untapped Resources: Conducted extensive research to explore and identify a wide range of public and private assets available to our department and business clients.• Practical Application of BSP Model: Collaborated with cross-functional teams to implement actionable strategies derived from the BSP model, driving tangible progress and transformative outcomes for clients.• Dynamic Social Media Management: Spearheaded the management of our agency's social media presence, utilizing a proactive and creative approach to drive brand visibility and engagement.

Southfield, Michigan, United States

Actively played a key role in the hiring process through conducting interviews with managers, directors, and other leadership members. My expertise in sourcing candidates through various search methods, posting on job boards, and creating enticing job descriptions and position requirements contributed to successful talent acquisition.• Conducted interviews with managers, directors, and other leadership members to assess candidate suitability for gaming positions.• Utilized multiple search methods to source potential candidates, including job boards and targeted outreach.• Crafted compelling and detailed job descriptions and position requirements to attract top talent in the gaming industry.• Facilitated the interview and selection process, ensuring a smooth and efficient recruitment experience for both candidates and hiring teams.

Warren, Michigan, United States

Collaborate closely with hiring managers, recruiters, and talent acquisition teams to efficiently source and fulfill staffing requirements for prominent automotive manufacturers.• Assisted candidates throughout the entire recruiting process, utilizing Workday and Microsoft Excel to track their progress efficiently.• Conducted pre-employment screenings, scheduled interviews, and managed the process of ordering and tracking drug and background check results.• Ensured top-notch candidate care by adhering to best practices and maintaining professional communication standards.

Center Line, Michigan, United States

In charge of evaluating and managing warranty claims related to repair services conducted on client-manufactured equipment. Ensured all work adhered to established quality and quantity benchmarks. Executed the processing of warranty claims while offering technical assistance to the team. Evaluated claims based on established policies and procedures, without compromising the technical merit of the claims. Delivered real-time assistance to the Dealer Service Network in claim processing and issue resolution. Pioneered the identification, proposal, and implementation of operational enhancements to foster ongoing process improvements.

Livonia, Michigan, United States

As the lead, my role involves actively sourcing and cultivating a customer base to drive company growth and fulfill organizational requirements. I engage and assess potential customers for automotive financing through various communication channels including internet, phone, email, and text. Leveraging social media and online platforms such as Craigslist and Autotrader, I effectively market and promote our business. Collaborating closely with the sales team and sales managers, I contribute to setting and achieving sales objectives for the department. Additionally, I maintain a professional office environment, handling tasks like copying, faxing, emailing, filing, and proficiently navigating software systems.

Warren, Michigan, United States

Within a high-inbound dispatch center, I offered essential assistance to General Motors (GM) ONSTAR subscribers. My role involved addressing a wide range of general and emergency inquiries on behalf of members. I utilized troubleshooting and technical support techniques to efficiently resolve issues such as unlocking, locating, and programming customer products. Alongside this, I shared valuable product knowledge to enhance the customer experience and ensure their needs were met effectively.

Jacksonville, North Carolina, United States

I played a vital role in delivering technical support for the configuration, maintenance, restoration, and optimal functioning of all deployed products, catering to both internal and external customers. As a central point of contact, I expertly addressed technical and service-related challenges concerning FedEx automation portfolio and deployed technologies. My interactions with customers involved providing them with comprehensive product information, offering clear instructions, and ensuring their needs were met efficiently and effectively.

Doctor Of Philosophy - Phd

Master Of Business Administration - Mba

Bachelor Of Science - Bs

High School Diploma