Kian Kameli Email & Phone Number

Phoenix, Az, Us

• Responsible for driving the success of customers by ensuring they receive value in their onboarding experience, ongoing feature adoption and renewal.• Utilize data driven metrics to identify underutilization and identify ways to improve customer experience.• Identify opportunities to develop new training material around FireHydrant's Incident Response platform designed to ensure successful customer onboarding and support business-wide adoption.• Partner with the product team to understand customer needs and influence the direction of the product.• Identify opportunities to build and improve internal processes and systems that scale.• Consult with DevOps teams on industry best practices and tips for using the product in more effective ways.

• Responsible for driving increased “time to value” and improve overall customer experience.• Demonstrate knowledge of product suite to drive scale and efficiency internally and with customers to promote collective success.• Conduct customer team demonstrations of ServiceNow portal and encourage portal usage. Consult Development and Leadership team on customer feature requests.• Created an automated, self-led training program for incoming team members and mentored new CSMs.• Build rapport with customer by ensuring proper delivery, onboarding and adoption of products and services, conduct ongoing compliance and health checks.• Develop, lead and present monthly and quarterly business reviews.• Apply problem-solving techniques to improve customer satisfaction and increase their managed services portfolio.• Develop a clear and concise understanding of customer needs, strategies, operational maturity and business goals as well as those of the industry in which they function.

Downers Grove, Illinois

• Responsible for ensuring client satisfaction with staffing services and achieving the goal of revenue growth for the department.• Assist Sales Executives with finding qualified staffing opportunities to develop new client leads, gather and market candidates to prospective clients and attend/lead client meetings to discuss our staffing services.• Responsible for gathering client's requirements and expectations, ensure agreement on staffing contracts, reviewing and submitting candidates to clients, scheduling interviews, gathering feedback and communicating to Recruiting team.• Conduct on-boarding and off-boarding of contractors, including terminations. Manage client and contractor relationship.• Recruit for internal positions, assist with mentoring Recruiters, attend quarterly career fairs and assist with staffing RFP responses. Achievements: • Generated $3 Million in staffing revenue in 2020.• Generated $502,000 in staffing revenue in 2019. • Served on the Employee Involvement and Wellness Committees. • Worked with Application Development team with reviewing new time keeping system for contractors. Once implemented, escalated issues and ensured resolution within a timely manner.

Downers Grove, Il

• Responsible for recruiting candidates for internal corporate and external client contract, contract-to-hire and direct hire staffing positions such has Helpdesk/Desktop Specialists, Systems Administrators/Engineers, Network Administrators/ Engineers, Voice Engineers, Security Engineers, Pre-Sales Solution Architects, IT Managers, HR staff, Administrative staff, Sales Executives etc.• Manage entire recruitment cycle- initial qualification conversations, developing job descriptions, sourcing/screening candidates, scheduling interview with Managers and clients , obtaining feedback and next steps, collecting necessary hire documents, presenting offers, negotiation and first day scheduling.• Source candidates with Boolean search terms via Dice, CareerBuilder, Monster and Linkedin Networking.• Develop and manage pipeline of potential candidates for business through ongoing relationship management.• Utilize market information to make recommendations to internal Managers/clients in order to ensure qualified candidate pool and minimize turnover.

• Set new department record for most candidates placed in one quarter (19 Placements)• Generated $300,000 in Staffing Revenue in 2018

Downers Grove, Il

- Won "Most Candidates Sourced" and moved to next step in hiring process in March 2018

Greater Chicago Area

• Responsible for the recruitment process for the community by tracking applicants, screening all applications, scheduling interviews, conducting interviews and making recommendations for new hires• Process all new hire documentation including background checks in accordance with state, federal laws and community policies• Point person in answering all benefit questions and assist team members in enrollment in the benefits programs• Develop and implement the Certified Nursing Assistant, Nursing and front desk scheduling and hire based on schedule needs when necessary• Record all employee attendance and inform department directors when corrective action needs to take place in accordance with the employee handbook attendance guidelines• Ensure that team member progress is documented in team members' personnel files including disciplinary actions, process improvement plans, evaluations etc.• Perform all needed accounts payable and accounts receivable in Quickbooks, follow up with vendors/residents to ensure payment in a timely mannger• Oversee all supply purchasing to ensure expenses are maintained within the budgetary guidelines in conjunction with the Executive Director

Chicago, Illinois

Chicago, Illinois