Kian Kameli Email & Phone Number

Phoenix, AZ, US

• Responsible for driving the success of customers by ensuring they receive value in their onboarding experience, ongoing feature adoption and renewal.
• Utilize data driven metrics to identify underutilization and identify ways to improve customer experience.
• Identify opportunities to develop new training material around FireHydrant's Incident Response platform designed to ensure successful customer onboarding and support business-wide adoption.
• Partner with the product team to understand customer needs and influence the direction of the product.
• Identify opportunities to build and improve internal processes and systems that scale.
• Consult with DevOps teams on industry best practices and tips for using the product in more effective ways.

• Responsible for driving increased “time to value” and improve overall customer experience.
• Demonstrate knowledge of product suite to drive scale and efficiency internally and with customers to promote collective success.
• Conduct customer team demonstrations of ServiceNow portal and encourage portal usage. Consult Development and Leadership team on customer feature requests.
• Created an automated, self-led training program for incoming team members and mentored new CSMs.
• Build rapport with customer by ensuring proper delivery, onboarding and adoption of products and services, conduct ongoing compliance and health checks.
• Develop, lead and present monthly and quarterly business reviews.

Downers Grove, Illinois

• Responsible for ensuring client satisfaction with staffing services and achieving the goal of revenue growth for the department.
• Assist Sales Executives with finding qualified staffing opportunities to develop new client leads, gather and market candidates to prospective clients and attend/lead client meetings to discuss our staffing services.
• Responsible for gathering client's requirements and expectations, ensure agreement on staffing contracts, reviewing and submitting candidates to clients, scheduling interviews, gathering feedback and communicating to.
• Conduct on-boarding and off-boarding of contractors, including terminations. Manage client and contractor relationship.
• Recruit for internal positions, assist with mentoring Recruiters, attend quarterly career fairs and assist with staffing RFP responses. Achievements:
• Generated $3 Million in staffing revenue in 2020.

Downers Grove, IL

• Responsible for recruiting candidates for internal corporate and external client contract, contract-to-hire and direct hire staffing positions such has Helpdesk/Desktop Specialists, Systems Administrators/Engineers.
• Manage entire recruitment cycle- initial qualification conversations, developing job descriptions, sourcing/screening candidates, scheduling interview with Managers and clients, obtaining feedback and next steps.
• Source candidates with Boolean search terms via Dice, CareerBuilder, Monster and Linkedin Networking.
• Develop and manage pipeline of potential candidates for business through ongoing relationship management.
• Utilize market information to make recommendations to internal Managers/clients in order to ensure qualified candidate pool and minimize turnover.

• Set new department record for most candidates placed in one quarter (19 Placements)
• Generated $300,000 in Staffing Revenue in 2018

Downers Grove, IL

- Won "Most Candidates Sourced" and moved to next step in hiring process in March 2018

Greater Chicago Area

• Responsible for the recruitment process for the community by tracking applicants, screening all applications, scheduling interviews, conducting interviews and making recommendations for new hires
• Process all new hire documentation including background checks in accordance with state, federal laws and community policies
• Point person in answering all benefit questions and assist team members in enrollment in the benefits programs
• Develop and implement the Certified Nursing Assistant, Nursing and front desk scheduling and hire based on schedule needs when necessary
• Record all employee attendance and inform department directors when corrective action needs to take place in accordance with the employee handbook attendance guidelines
• Ensure that team member progress is documented in team members' personnel files including disciplinary actions, process improvement plans, evaluations etc.

Chicago, Illinois

Chicago, Illinois