Kian Pace Email & Phone Number

London, GB

London, England, United Kingdom

• Risk Ledger is the supply chain security platform for change makers. Traditional risk assessment processes are broken; a paper shield against cyber-attacks. Risk Ledger removes the burden of inefficient, ineffective.
• Building and managing a support platform for clients, suppliers and prospects.
• Creating onboarding materials for suppliers and clients.
• Setting, maintaining, and managing key KPIs in order to streamline CS response processes.
• Writing, updating and improving Risk Ledger’s knowledge base and help centre content using analytics and user feedback.
• Management of company onboarding requirements; setting up devices, onboarding of users, set up/creation of company accounts.Key Outcomes:

London, England, United Kingdom

• I focused on establishing and supplying of IT and telephony needs of prison service sites and the staff who work within them, in cooperation with a range of 3rd party suppliers including DXC/CGI, Vodafone & BT. My role.
• Establishing and supplying of IT and telephony needs of His Majesty’s prison service sites and staff, in cooperation with a range of 3rd party suppliers including DXE/CGI, Vodafone & BT.
• Management of technology selection and rollout, focusing on organisational planning and supplier service level agreements.
• Oversaw daily running of IT operations, delivering a smooth flow of daily business requirements.
• Understanding individual prison requirements under increasing budgetary constraints and finding creative ways of meeting those requirements within governmental timelines.
• Provided high-level device training to both prison staff members and inmates.Key Outcomes:

Sunderland, England, United Kingdom

• Set growth goals with management, aligned with forecasts and business needs.
• Managed social media, SEO, and paid search campaigns across multiple platforms.
• Analysed performance using Google Analytics, Orlo, and other tools to optimise strategies.
• Handled daily social media engagement, responding to messages and comments.
• Managed 16 social media accounts, overseeing content posting and engagement.
• Created reports on campaign performance, highlighting key metrics like CTR and sign-ups.

Sunderland, England, United Kingdom

• Acted as the primary point of contact for customers, addressing inquiries, resolving issues and providing proactive support.
• Coordinating with cross-functional teams to ensure swift problem resolution and smooth delivery of services tailored to customer needs.
• Monitoring customer feedback and implementing process improvements to enhance service quality and customer support efficiency.