Conducted surveillance activities for Salmonella, Shigella, and other communicable foodborne diseases in New York City by identifying new cases through disease reporting systems and where outbreaks are suspectedInvestigated foodborne disease outbreaks and clusters (local and multistate), and develop and administered questionnaires and protocolsInterviewed providers and complete chart reviews; contacted patients to administer surveillance questionnaires and coordinated specimen collection, transport and processing when required Notified cases and relevant providers and reporting bodies of testing results as well as necessary follow-ups Analyzed data and draft final reports summarizing investigations and its results Coordinated community outreach efforts for handwashing awareness and healthy travelling in neighborhoods with large immigrant populations by visiting establishments to provide health education and develop community relationships with the health department

Assisted in the development and revisions to the curriculum for the Good Food Jobs Training program to prepare youth to enter quality food service jobs in their communityResearched and assessed community healthy food guides from local and government organizations to be used as the groundwork for a new database focusing on farmers markets in the Harlem

Conducted 60-90-minute semi-structured qualitative interviews with adults living in Manhattan regarding their experience with homelessnessEstablished the client’s trust and carefully added prompts to the questions to probe for additional detail Documented recurring themes as well as physical responses observed during interviews and transcribed and summarized audio recordings of select encounters

Reviewed data regarding new and existing polluted site assessments to ensure accuracy and suggest edits to comply with new company wide and funding requirementsExecuted the preparation and drafting of abstract proposals and reports and conducted literature reviews related to polluted sites, pollution trends, cleanup projects and environmental health issues

Skillfully handled 500+ weekly calls, chats and emails while building consumer relationships and resolving complex customer service issues Solved order fulfillment issues while remaining informed of company products and policies and handled customer inquiries, complaints, billing and payment processing inquiries Consistently improved customer satisfaction with professional, timely and creative marketing of promotional materials and suggesting merchandise that would better consumer suit their needs

Trained newly appointed director, associate and interim directors on admissions procedures, databases and software Facilitated recruitment events and increased enrollment from roughly 200 in Fall 2014 to 320 in Fall of 2015Reviewed academic credentials of applicants and advised students not currently qualified for matriculated admissionFacilitated the processing of 300+ applications per trimester by managing admissions materials through enrollment Ensured efficiency of admission procedures by developing and maintaining procedure manuals for admission system users and coordinating informational updates with administrative offices

Assisted grades 3rd-5th with daily homework, skills building and projectsHelped to develop math and reading skills fostering creativity with craft and art activities

Worked with children and adults with physical and cognitive disabilities on interaction skillsHelped create daily routines and promote self-sufficiency where capable