Kiany Smith Email & Phone Number

Panama

Panama City, Panamá, Panama

In this role, I conducted in-depth screenings of partners to identify potential compliance risks, leveraging my multilingual research capabilities. I regularly collaborated with global and local stakeholders to assess and mitigate risks, ensuring accurate documentation and compliance with existing Philips legal frameworks. I was also an active member of the LGBTQ+ employee resource group for the Panama site.Key Skills/Accomplishments:· Multilingual research in English, Spanish, Portuguese, and French using local/global databases.· Collaborated with business and legal teams to mitigate potential risks.· Enhanced efficiency by streamlining screening processes and knowledge sharing.

Panama City, Panamá, Panama

As the primary point of contact for clients, I addressed concerns and feedback, onboarded new accounts, supported the sales team during contract renewals, and provided regular usage and spending reports to clients. I specialized in managing important and sensitive clients, including government agencies, building strong relationships to understand and meet their unique needs.Key Accomplishments:· Successfully managed high-value clients, ensuring tailored solutions and service satisfaction.· Delivered comprehensive usage and spending reports, helping clients track their investment and optimize services.· Facilitated contract renewals and negotiations, contributing to business growth.· Helped secure the renewal of a client’s USD 1.3+ million contract for 4 consecutive years· Obtained certification as a Certified Global Sanctions Specialist (CGSS) in 2021

Panama City, Panamá

In this role, I acted as a key liaison between clients and global research teams, facilitating efficient communication and problem resolution. I processed and managed orders, and oversaw the quality control of due diligence reports, providing the final reviews to ensure accuracy before delivery. I maintained constant communication between clients and internal teams, resolving queries and customizing reports to meet specific client needs. Key Accomplishments:· Entrusted as a specialist in managing high-value and sensitive clients, including government clients· Obtained certification as a Certified Anti-Money Laundering Specialist (CAMS) in 2018

Panama City, Panama

I analyzed the effectiveness of marketing campaigns and provided strategic guidance for new initiatives based on performance metrics. My role involved planning, multi-language copywriting, and proofreading content for email campaigns and website launches, as well as researching marketing strategies and coordinating with programmers to ensure successful and timely website launches.

Arraijàn, Panamà

I answered inbound calls and emails to assist customers in resolving account maintenance issues and responded to general inquiries. I educated customers about the client's loyalty program policies, provided basic tech support for the program's website and provided back office support for malfunctioning accounts.· Accomplishment: Selected to join a pilot program team offering specialized support for VIP tier customers in the client’s loyalty program.

New York, Ny

Internship at an educational consulting firm for students seeking admission to top-tier universities in the US. I provided general administrative support including: updating client files, emailing potential clients about company services, ordering supplies, answering the phone, and assembling packages for clients.

Port Washington, Ny

Provided customer service and call center functions for a NYC Department of Energy Protection contractor during a project to replace water meters across the city. I answered incoming calls and called customers to schedule appointments.

Queens, New York, United States

Incoming and outbound calls with debtors and insurance companies to arrange payment of debts and provide information about collections notices.

Queens, Ny

Canvassed targeted neighborhoods to acquire signatures to place Robert Schwartz on the Democratic ballot for New York State Senator for an upcoming election.

B.A., Political Science, French

Activities and Societies: Pi Delta Phi - the French National Honors Society Graduated with Majors in Political Science as well as French.

Education record

Activities and Societies: Centre International Des Etudes Françaises Coursework with emphasis on Political Science and Francophone.

High School Diploma, High School/Secondary Diplomas And Certificates