- Provides guidance to the program initiatives and monitors program progress.- Provides strategic leadership for program including defining program objectives, and providing program team (employees, consultants, vendors) daily direction for supporting program objectives. - Accountability to the Match Coordinator program and to the program budget. Ensures maximum efficiency in resource allocation across all departments and projects.- Primary point person and creates new protocols when developing new working relationships with other agencies.- Helps hire, train and oversee individuals to the program team.- Ensures program matches and case progress are being met on time.- Mediates when any issues arise in day-to-day operations to ensure proper support and education.- Manages general correspondence, publication requests, information distribution and other projects.

- Promoted to Case Management and Match Coordination Department.- Manages all aspects of entire egg donor cycle process which includes obtaining necessary consents, compiling donor charts, coordinating donor physician appointments (psych evaluation, blood draw, physical exams, etc), medication compliance, and ensuring completion of program requirements using the established protocols of Medical Director. - Establishes a compassionate environment by providing emotional support throughout the egg donation journey and serving as a resource for information and guidance.- Acts as liaison between intended parent and egg donor; provides and manages all financial and legal documents for both the donor and intended parents.- Coordinates with legal team, travel agents and medical professionals.- Adheres to all HIPAA standards and maintains confidentiality of personal, financial, and health information.- Maintains strong relationships with doctors, nurse coordinators, and other agencies.- Responsible for securing new clients though specialized egg donor matching efforts.- Continuous growth with program and retainers.

Screened egg donor applications to determine eligibility for donor program and maintained donor database.

- Helped children and teenagers get started in the entertainment industry and gain valuable experience on TV shows, commercials and movie sets.- Offered a comprehensive and effective approach to helping kids work as actors and served as a resource for information and guidance.- Conducted face-to-face interviews, recruited and provided excellent service to children and parents.- Increased amount of program memberships sold and expanded revenue of company by helping obtain over 1,000 new clients.- Coordinated quarterly talent agency showcases with over 150 clients and various Hollywood talent agencies.- Provided ongoing client support and guidance on program’s offerings.