Kiara Cheeks Email & Phone Number

Troy, Michigan

Provide exceptional client service by calling, facing or emailing the borrowers employers to obtain the verification of Employment.

Detroit, Michigan

● Answer, screen and forward any incoming calls while providing basic information when needed ● Update calendars; schedule appointments/meetings when needed ● Receive/sort daily mail ● Maintain security by following procedures and controlling access (monitor sign in) ● Perform other clerical duties such as photocopying, faxing, etc. ● First point of contact for all HR-related queries ● Support to the HR Generalist ● Maintains human resources records by recording new hires, transfers and terminations. ● Prepare reports for internal communications ● Prepare paperwork for HR policies and procedures ● Process and track employee changes in HRIS (UltiPro) ● Complete and track employment verifications ● Regularly create and submit complex HR reports through Business Intelligence ● Facilitate new hire paperwork, contracts and orientation processes ● Create new hire packets ● Assist HR team with benefits administration ● Update HRIS system and run reports as requested ● Support and maintain all corporate policies, procedures, quality and confidentiality standards as outlined in the GalaxE Group Employee Guide ● Plan and organize corporate and employee appreciation events ● Other duties as assigned

Detroit, Michigan

● Developed manual for BS&A software program for colleagues ● Entered purchase orders and requisitions into BS&A and WAM purchasing software ● Contacted vendors concerning various documents to ensure there were no delays in payments via email, phone or fax. ● Entered data into new and existing software programs; ● Purged vendor files to eliminate duplication of data ● Corrected GL codes ● Input contract information

Detroit, Michigan

● Assisted clients in person or on the phone; made appointments as needed ● Provided support to clients and preparers using office equipment such as computer, scanner, printer, photocopier, etc. ● Maintained safe and clean reception area by complying with procedures, rules and regulations ● Contributed to team effort by accomplishing related results as needed ● Upheld client confidence and protected operations by keeping information confidential

Southfield, Michigan

● Delivered service and support to end users via the telephone, chat, email, knowledge base articles and app links ● Troubleshoot, diagnosed and supported users of wireless devices connected to peripherals that include but aren’t limited to bluetooth speakers, Apple watches, computers, printers, vehicles, etc. ● Maintained and updated customer account records as needed. ● Provided excellent customer service and took ownership for a solution ● Identified and escalated issues when unable to resolve ● Adapted to customer skill level ● Provided appropriate expectations in a timely and efficient manner ● Mentored and trained incoming employees to ensure they were adequately ready to assist customers