Kiara Dalem Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

As a Sales and Customer Relations Adviser at Seritag and ixkio, a leading provider of NFC solutions and software. I am dedicated to delivering exceptional service and fostering strong relationships with clients. With a focus on understanding their needs and providing tailored solutions, I excel in both sales and customer relationship management within the rapidly evolving field of technology-enabled identification and tracking.Key Accomplishments:𝟭. 𝗦𝗮𝗹𝗲𝘀 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲: Achieved and exceeded sales targets by using a consultative approach to understand client's requirements and recommend suitable NFC solutions. 𝟮. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁:Providing personalized support and addressing their inquiries promptly and professionally. I served as a trusted advisor, offering guidance and assistance throughout the entire customer journey, from initial inquiry to post-sale support.𝟯. 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝗖𝘂𝘀𝘁𝗼𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Collaborated closely with clients to customize NFC solutions for their specific needs. 𝟰. 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲:Developed an understanding of NFC, RFID, and QR code technologies, enabling me to effectively educate clients on the capabilities and applications of these solutions. I provided technical guidance and support, assisting clients in selecting the most suitable technologies for their use cases.𝟱. 𝗠𝗮𝗿𝗸𝗲𝘁 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 𝗮𝗻𝗱 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆:Conducting market research and analysis to identify emerging trends, competitive landscape, and opportunities for growth within the NFC market.𝟲. 𝗧𝗲𝗮𝗺 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Working closely with the marketing, production and technical teams to optimise customer experience.𝟳.𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (𝗖𝗥𝗠): Having a large impact in the creation of our internal CRM systems

Coburg, Victoria, Australia

As part of the Special Orders and Kitchens Team at Bunnings, I had the privilege of providing exceptional service and expertise to customers seeking specialised products and solutions for their projects. With a keen eye for detail and a passion for helping customers, I became a trusted advisor for Kitchen and bathroom designs, guiding individuals through the process of selecting, ordering, and customising products to meet their unique needs and preferences.Key Accomplishments:𝟭. 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗞𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲:Demonstrated an in-depth understanding of Bunnings product offerings. I continually expanded my knowledge base through ongoing training and research, ensuring I could confidently advise customers on the best products and solutions for their requirements. 𝟯. 𝗢𝗿𝗱𝗲𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: Excelled in managing special orders for custom products, coordinating with suppliers and manufacturers to ensure timely delivery and accurate fulfilment. I maintained meticulous records and communication channels throughout the order process, providing customers with regular updates and addressing any concerns or inquiries promptly and professionally. 𝟰. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴: Cultivated strong and lasting relationships with customers by delivering exceptional service, building trust, and demonstrating genuine care and interest in their projects. 𝟱. 𝗣𝗿𝗼𝗯𝗹𝗲𝗺 𝗦𝗼𝗹𝘃𝗶𝗻𝗴 𝗮𝗻𝗱 𝗖𝗼𝗻𝗳𝗹𝗶𝗰𝘁 𝗥𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻: Exhibited strong problem-solving skills and adeptness in resolving customer issues and conflicts effectively and amicably. Whether addressing product discrepancies, delivery delays, or installation challenges, I approached each situation with empathy, professionalism, and a commitment to finding mutually satisfactory resolutions.

Melbourne, Victoria, Australia

As a dedicated Paint Expert at Bunnings Warehouse, I have had the privilege of using my passion for colour and expertise in paint products to assist customers in bringing their painting projects to life. With a deep understanding of Bunnings' extensive range of paint offerings and a commitment to delivering exceptional service, I have become a trusted advisor, guiding customers through the process of selecting the perfect paint solutions for their needs.Key Accomplishments:𝟭.𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: Using my technical expertise to assist customers with paint-related inquiries, including surface preparation, application techniques, and troubleshooting common painting issues. Whether advising on primers, sealers, or specialty paints, I provided clear and practical solutions to help customers achieve professional-quality results.𝟮. 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Took initiative in facilitating paint-related workshops and training sessions for colleagues and customers, sharing insights, tips, and best practices for successful painting projects. By empowering others with knowledge and skills, I contributed to fostering a culture of excellence and expertise within the Bunnings team.My experience as a Paint Expert at Bunnings Warehouse has been incredibly fulfilling, allowing me to combine my passion for paint with my dedication to providing exceptional customer service. I take pride in helping customers transform their spaces with confidence and creativity.

Coburg, Victoria, Australia

As a Paint Team Member at Bunnings Warehouse, I have had the privilege of being a crucial part of the paint department, serving customers with a wide range of painting needs and ensuring their projects are executed with excellence. With a keen eye for detail and a commitment to providing exceptional service, I have thrived in a dynamic retail environment, where I have been able to share my passion for paint and contribute to the success of the team.Key Accomplishments:𝟭. 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗞𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲: Demonstrated comprehensive knowledge of Bunnings' diverse selection of paint brands, types, finishes, and application techniques. As well as silicones, timber stains, varnish, adhesive and fillers. Through continuous training and self-education, I stayed updated on the latest trends, technologies, and innovations in the paint industry, allowing me to provide informed recommendations and solutions to customers.𝟮. 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝘁𝗶𝘃𝗲 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲: Adopted a consultative approach to customer service, taking the time to understand customers' painting projects, preferences, and budget constraints. By asking questions and actively listening to their needs, I provided tailored advice and guidance, ensuring customers felt confident and empowered in their paint selections.𝟯. 𝗖𝗼𝗹𝗼𝗿 𝗠𝗮𝘁𝗰𝗵𝗶𝗻𝗴 𝗮𝗻𝗱 𝗠𝗶𝘅𝗶𝗻𝗴: Specialised in colour matching and mixing, utilizing advanced technology and precision equipment to create custom paint colours to match customers' exact specifications. I collaborated closely with customers to achieve their desired colour outcomes, offering expert advice on colour theory, compatibility, and application methods. I also had the opportunity to learn with our manual machines as well.My experience as a Paint Team Member allowed me to combine my passion for customer service with my interest in painting. I am proud to have played a role in helping customers achieve their painting goals.

London, England, United Kingdom

In this role, I met and liaised with Surgeons, Optometrists, Nurses and Patient Care Coordinators to ensure the smooth running of the patient's journey within the clinic. On a day-to-day, I would be the initial point of contact and gatekeeper for all patients, daily vendors, visiting clinicians and contractors. I would mainly Coordinate the running of surgery including organising patients’ transport home and the application of eye drops after surgery, keeping clinic areas clean and tidy and of an excellent standard. In between all of this, I completed all relevant administration including scanning patient information, booking appointments, preparing templates, updating patient databases, and making sure legal documents were submitted correctly.Key Accomplishments: 1. 𝗥𝗲𝗴𝘂𝗹𝗮𝘁𝗼𝗿𝘆 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲:Ensured compliance with regulatory standards and guidelines in all aspects of clinic operations, minimizing risks and ensuring patient safety and confidentiality.2. 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝗣𝗮𝘁𝗶𝗲𝗻𝘁 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲:Developed and implemented initiatives to enhance the patient experience, resulting in increased patient satisfaction scores and positive feedback.3. 𝗗𝗶𝗮𝗿𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Coordinating and managing multiple complex diaries of 8 Optometrists and 2 surgeons

London, England, United Kingdom

As an ASD Teaching Assistant specializing in early childhood education for 3 and 4-year-olds, I have had the privilege of making a meaningful impact on the lives of young learners with Autism Spectrum Disorder (ASD). Through compassionate support, personalized instruction, and tailored interventions, I have worked diligently to create a nurturing and inclusive learning environment that fosters growth, development, and independence.Key Accomplishments:𝟭. 𝗜𝗻𝗱𝗶𝘃𝗶𝗱𝘂𝗮𝗹𝗶𝘀𝗲𝗱 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Providing individualised support & assistance to students with ASD, recognising and addressing their unique strengths, challenges, and learning styles. By implementing personalised strategies and accommodations, I helped students overcome obstacles and achieve their full potential in academic, social, and emotional domains.𝟮. 𝗦𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲𝗱 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗔𝗰𝘁𝗶𝘃𝗶𝘁𝗶𝗲𝘀: Helped designed and implement structured learning activities and routines tailored to the specific needs and interests of young learners with ASD. I utilized evidence-based practices such as visual schedules, sensory integration techniques, and applied behaviour analysis (ABA) principles to create a predictable and engaging learning environment conducive to learning and growth.𝟯. 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝘃𝗲 𝗧𝗲𝗮𝗺𝘄𝗼𝗿𝗸:Collaborated closely with teachers, therapists, and other educational professionals to develop and implement individualized education plans and behavior intervention plans for students the students. By actively sharing insights, and providing input based on my observations and interactions with students. My experience as an ASD Teaching Assistant for 3 and 4-year-olds has been incredibly rewarding and fulfilling. I am passionate about the positive difference that I had in these children's lives.

Melbourne, Australia

During my time at McDonald's, I consistently contributed to delivering exceptional customer service and operational efficiency within a fast-paced environment. My responsibilities encompassed a diverse range of tasks, each vital to ensuring a positive dining experience for our patrons.Key Accomplishments:𝟏. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧: Demonstrated a customer-first approach by greeting guests with a friendly demeanour, accurately processing orders, and addressing any concerns promptly and courteously. My commitment to providing excellent service resulted in positive feedback from customers and contributed to maintaining high levels of customer satisfaction.𝟮. 𝗧𝗲𝗮𝗺 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Thrived in a collaborative team environment, working closely with colleagues to streamline workflow processes and maintain cleanliness and organisation throughout the restaurant.𝟯. 𝗔𝗱𝗮𝗽𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗙𝗹𝗲𝘅𝗶𝗯𝗶𝗹𝗶𝘁𝘆: Exhibited adaptability and flexibility by efficiently managing various roles within the restaurant, including cashier, food preparation, cafe and customer service. Whether it was handling peak hours or unexpected situations, I remained composed and focused, ensuring smooth operations during busy periods.𝟰. 𝗙𝗼𝗼𝗱 𝗦𝗮𝗳𝗲𝘁𝘆 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲: Demonstrated a strong adherence to food safety protocols and procedures, consistently maintaining cleanliness standards and adhering to health and safety regulations. 𝟱. 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Actively engaged in ongoing training initiatives to enhance my skills and knowledge of McDonald's products, procedures, and customer service techniques. I effectively applied newly acquired knowledge to deliver an elevated level of service and support the training of new team members.Working at McDonald's has provided me with valuable experience in customer service, teamwork, and operational excellence.

Melbourne, Australia

In this position, I played an active role in ensuring the smooth execution of one of the world's most prestigious tennis events. Working behind the scenes, I supported the broadcast production team by assisting over 300 crew members with their tasks, facilitating seamless communication, coordinating logistics, and responding swiftly to the dynamic needs of live television coverage. Key Accomplishments:𝟭. 𝗟𝗼𝗴𝗶𝘀𝘁𝗶𝗰𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Provided essential logistical support to the broadcast production team, including coordination of crew accreditation, flights, accommodation prior to crew arrival. During the tournament delivering paperwork, ensuring the team was well fed, hydrated among other things. My meticulous attention to detail and proactive approach helped streamline operations and maintain efficiency throughout the broadcast. 𝟮.𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗟𝗶𝗮𝗶𝘀𝗼𝗻: Acted as a vital communication liaison between various departments within the broadcast team, ensuring clear and timely transmission of instructions, updates, and requests. Whether relaying messages between directors and camera operators or coordinating with the floor managers, I facilitated effective communication flow to enhance collaboration and coordination.𝟯.𝗣𝗿𝗼𝗯𝗹𝗲𝗺 𝗥𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗔𝗱𝗮𝗽𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆: Demonstrated strong problem-solving skills in addressing unexpected challenges and last-minute requests that arose during live broadcasts.𝟰. 𝗧𝗲𝗮𝗺 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: I embraced a collaborative mindset to contribute to the overall success of the broadcast with my team. Learning that no matter how big or small the task may sound, it is critical to help production run smoothly, especially with the long hours and the summer heat in Melbourne. My experience in the Australian Open has equipped me with invaluable skills. I am proud to have played a role in bringing the excitement of this tennis event to audiences around the world.

Batchelor, Criminology And Psychology

Activities and Societies: Member of the university's Women's Soccer team Earning a double degree in Criminology and Psychological science

Victorian Certificate Of Education, 7-12

Activities and Societies: Part of the school plays, rowing team, and running team (sprinter)