• Maintain a high level of customer service. • Communicate with consumers by telephone to attempt to bring resolution to unpaid accounts. • Review and manage accounts to counsel delinquent consumers to assist in finding funds to meet their payment obligations. Negotiate resolutions to secure payment. • Accurately document each consumer interaction in the computer. • Acknowledge, understand, and comply with federal, state, and local laws.

• Answer incoming calls from new customers inquiring about commercial TV services• Build rapport, ask probing questions to understand the customer need and listen for sales cues• Present products and services based on the customers’ needs, and handle objections by explaining how the services and products will benefit them.• Actively listen to empathize, provide solutions and create a great customer experience• Advocate for the brand and build customer loyalty.

• Take walk-in and phone orders• Bag orders accurately and on time.• Provided excellent table service and guest satisfaction in a fast-paced restaurant and bar.• Expedited delivery of food to the table.• Balanced a server bank.• Upsell of menu and promotional items.• Maintained cleanliness and sanitation of work area.