Provide direct administrative support to President and other functional areas as neededOversee CEO's daily agenda and calendar, prioritizing and tracking key tasks to meet businessobjectives.Assist in talent acquisition efforts by reviewing resumes and sourcing potential hiresSupport leadership with project-based research and data collection to inform business decisions.Prepare reports, ad hoc spreadsheets, presentations, etc. (i.e., weekly staff reports, referencematerials, and organizational charts)Monitor and update internal tracking systems for ongoing projects, ensuring timely progressupdates.Prepare meeting agendas and coordinate follow-ups for assigned task actions; document anddistribute meeting minutes to all attendees.Handle all phone and email communications, responding on behalf of the CEO as needed.Organize travel arrangements and accommodations for leadership, optimizing travel schedules.

Led a team of 8 associates, overseeing daily operations and promoting excellent service delivery.Implemented a customer feedback loop and utilized insights to make process improvements,resulting in a 20% decrease in customer complaints within a year.Facilitated onboarding process for new employees, conducting orientations and ensuring aseamless integration into the organization.Created an extensive library of training materials (i.e., guides, scripts, and role-playing scenarios)resulting in a 20% improvement in CSR's performance metrics and confidence.Implemented a customer recovery strategy contributing to a 15% improvement in customersatisfaction scores within a year.Administered client and vendor accounts, maintaining contract management and fostering longtermbusiness relationships.Supported CEO and COO by managing schedules, coordinating meetings, and handling personalerrands.

Supported team of 3 Presidents and VPs in managing a portfolio of 150+ clients, handlingcommunications, account updates, and addressing client inquiries.Assisted VPs with meeting coordination and preparation, managing all meeting logistics.Reviewed and tailored documents for accuracy and adherence to company standards beforerelease.Supported entire broker team of 7 with complete administrative support includingcorrespondence, documentation, expense reports, and travel arrangements.Maintained confidentiality and handled sensitive information with discretion.

Provided high-level administrative support, including account management and customer service.Prepared expense reports and reconciled receipts for business and personal expenses.Managed budgets for HVAC projects, tracking expenses and ensuring alignment with financialprojections.Researched vendors and contractors for business-related projects, presenting options to theCEO.Worked closely with the sales team to generate leads and upsell additional HVAC products andservices.Managed the logistics of HVAC projects, including scheduling deliveries, coordinating on-siteactivities, and ensuring timely access to materials and equipment.

Handled a high volume of customer inquiries, requests, and complaints via phone, email, and in personinteractions.Provided discontent customers with resolutions promptly and effectively, contributing to highlevels of customer satisfaction.Managed customer accounts, maintaining accurate records across all departments.