Kiara Aldana Email and Phone Number

-Provide first-class customer service to our clients -Respond promptly and professionally to customer inquiries via phone, email -Resolve customer issues in an efficient and timely manner -Maintain a positive attitude and remain solution-oriented while having a strong understanding of the products we offer - Handling customers personal data, not limited to card information, social security numbers and addresses, with care and security-Work in a fast-paced environment and stay organized -Multitask and prioritize customer requests to better ensure customer satisfaction and loyalty -Contribute to a positive customer experience

Lead and manager the performance of sales staffDevelop and implement strategies to support the goals of the companyGreet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each GuestEager and assertive to answer questions regarding the store and its merchandiseRecommend, select, and help locate or obtain merchandise based on Guest needs and desiresAnticipate and fulfill Guest's needs by suggesting additional items and creating a wardrobing experienceDemonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with TeamMaintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practicesRemain consistent on personal sales, as well as looking for opportunities to impact Teammates' presentations with the Sales Presentation Guide (SPG)Responsible for training and coaching with manager on all non-sales positionsAssertive to execute actions with constantly changing sales focusesAbility to identify and follow through on all Teammate training needs

Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each GuestEager and assertive to answer questions regarding the store and its merchandiseRecommend, select, and help locate or obtain merchandise based on Guest needs and desiresAnticipate and fulfill Guest's needs by suggesting additional items and creating a wardrobing experienceDemonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with TeamMaintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practicesRemain consistent on personal sales, as well as looking for opportunities to impact Teammates' presentations with the Sales Presentation Guide (SPG)Responsible for training and coaching with manager on all non-sales positionsAssertive to execute actions with constantly changing sales focusesAbility to identify and follow through on all Teammate training needs

Provide face to face assistance to customers through the buying process to include merchandise selection, payment and finance options and pick up and deliveringMake telephone calls to existing and potential customersAbility to assist with merchandising and store product set-upAssist in maintaining the cleanliness of Conn’s stores and customer carry-outs

Sell services such as AT&T and Reliant Energy to new customersAct as a product expert and consultant to customers looking to upgrade services by articulating product features and benefits and making recommendations based on their needs/interests.One on one sales interaction with customersEstablish personal sales goals that are consistent with company sales goalsAnswer product and services inquiriesIncrease customer base and loyalty

Lead role in training, developing, and coaching Stock and Sales Associates on the merchandise handling skills needed to consistently achieve brand productivity standards for shipment processing, replenishment, markdowns and merchandising.Support the store management team in driving flawless execution of the stockroom standard operating procedures (SOP) to ensure efficient and effective processes in order to maximize productivity and sales.Communicate clear priorities and productivity goals to Stock and Sales Associates and hold team and self-accountable for achieving them.Provide store management with productivity updates; proactively identify and communicate feedback on Associate performance.Lead efficient and effective shipment processing by making sure associates are following processing and placement guidelines and achieving units per hour productivity expectations.Coach associates when productivity expectations are not being met, and provide performance feedback upward to management team.Collaborate with store management to direct appropriate placement of product on sales floor during weekly shipments and floorsets.Understand and adhere to AEO visual standards in order to maximize merchandise presentations when flowing product from the stockroom to the sales floor.Partner with store leadership to ensure all aspects of replenishment are properly executed to include Fill the Floor, power closes, power opens and merchandise adjustments.Communicate merchandising opportunities to store management as identified through replenishing size specific quantities throughout the store.Oversee and execute markdowns and re-ticketing in the stockroom and on the sales floor; update store leadership on compliance.Perform audit and transfer of damaged and defective merchandise.Support store and company level strategies to reduce shrink; observe and monitor for signs of shrink and advise management of any unusual internal or external activity.