• Facilitate high-fidelity recordings of legal examinations under oath within the Ontario Judicial System with a focus on personal injury law, insurance claims, wills & estates, commercial litigation, and real estate disputes;• Creating summary of notes during civil proceedings to form the final transcript;• Providing excellent customer service to satisfy clients' requests and needs • Upholding lawyer-client confidentiality by maintaining discretion;• Multi-tasking in a high demand work environment with meticulous attention to detail; • Assisting with and performing troubleshooting for technical issues as they arise

• Analyze monthly statistical reports;• Performing various administrative duties such as editing/drafting emails for upper management, organizing team meetings and luncheons, and assisting the project management teams to meet deadlines, etc. • Led team in Manila, Philippines remotely while creating instructional training documents on Cloud products/services for future new hires;• Manage mass email deployments to a multitude of Reseller Partners on a global scale while ensuring all communications met stringent data protection requirements (i.e. GDPR);• Collected customer information and analyzed customer needs to recommend potential products or services to management;• Conferred with customers via telephone and email to provide information on products and services, manage their accounts and place orders in line with both our terms and conditions and our product/service providers’ terms and conditions;• Formulated letter and email responses to reply back to customer correspondence, personalizing interactions and balancing casual and formal tones;• Solved various common customer service issues such as outages, billing inquiries, and other account issues while encouraging customer satisfaction and retention.

- Supervised patron recreational activity to assess threats and risk.- Performed operational inspections on water-safety equipment to maintain reliability in event of emergency.- Assisted in emergency response, demonstrating knowledge of CPR, AED, and other lifesaving techniques.- Provided excellent customer service to swimmers, family members, and facility visitors.- Determined progress of swimmers and provided advanced instruction based on each swimmer's ability.

- Supervised patron recreational activity to assess threats and risk.- Performed operational inspections on water-safety equipment to maintain reliability in event of emergency.- Assisted in emergency response, demonstrating knowledge of CPR, AED, and other lifesaving techniques.- Provided excellent customer service to swimmers, family members, and facility visitors.- Determined progress of swimmers and provided advanced instruction based on each swimmer's ability.