Kiara Dedeaux Email & Phone Number

Los Angeles, Ca, Us

Performs network configuration, system monitoring, remote terminal activation,customer problem tracking, and network problem resolution for 40 devices daily.Conceptualize large scalable network solutions, write applicable acceptance anddesign documentation while implementing procedures on a reduced time scale.Monitor service queues and provide accurate status updates to stakeholders.Compiled and analyzed technical information to provide concise reports tomanagement.Track service queues and provide accurate status updates to stakeholders.Ensured company’s shared purpose and mission, culture essentials, core values, andbusiness goals were represented in internal and external communications and designdeliverables.Top Performing Agent in Individual Sales Productivity

Mobile, Alabama, United States

•Collaborated with cross-functional teams to develop and execute strategic PR campaigns, resulting in 28% increase in media coverage. •Spearheaded media relations efforts, including drafting pitches and articles across diverse topics such as global communications, technology, and current events in the Gulf Coast Region. •Oversaw content production and created content strategy that aligned with brand marketing and demanded generation goal of $300,000 plus.•Coordinated with IT support teams to address and manage communication during system outages and technical issues, mitigating negative impact and ensuring transparent information flow.•Utilized data analytics to measure the effectiveness of communication campaigns, refining strategies based on performance metrics and audience engagement.

Mobile, Alabama, United States

•Led the development of technology-related content, crafting story angles that increased online viewership by 15%.•Partnered with IT departments to design and execute content-rich campaigns, driving a 20% boost in online engagement through targeted messaging and multimedia.•Orchestrated global media events focused on technology, ensuring seamless coordination and maximizing exposure through effective communication strategies.•Developed press materials and technical documentation to support media outreach efforts, highlighting technological advancements and innovations.•Implemented crisis communication protocols for technology-related issues, ensuring timely and accurate information dissemination.•Engaged with stakeholders to gather insights and feedback, incorporating this information into communication strategies to enhance relevance and impact.

Tucson, Arizona Area

•Developed internal communication materials to educate employees on new technology tools and updates, fostering a culture of tech-savviness and engagement.•Managed technical content production for various platforms, ensuring high-quality and accurate representation of technology topics.•Oversaw the integration of technology updates into internal and external communications, enhancing the company’s technological image and market positioning.•Facilitated workshops and training sessions on effective communication of technical concepts to non-technical audiences.•Monitored industry trends and emerging technologies to inform communication strategies and keep content relevant and up-to-date.

Biloxi, Mississippi Area

•Produced and managed sports content, including technical aspects of broadcast and online media, ensuring accurate and engaging storytelling.•Developed promotional and marketing content for social media platforms, incorporating the latest technology trends and tools.•Pitched story ideas related to technology in sports, identifying and capitalizing on emerging opportunities to enhance coverage.•Maintained and updated technical resources, including hardware and software, to ensure smooth content production and broadcast operations.•Coordinated with IT teams to address technical issues during live broadcasts, minimizing disruptions and maintaining broadcast quality.•Conducted interviews and gathered technical insights from sports professionals, integrating these into content to provide a comprehensive view of the technological aspects of sports.