• Spearheaded network infrastructure projects across multiple industries, tailoring implementation solutions to meet unique client requirements.• Expertly handled customer onboarding, including negotiations with outgoing providers, to establish a positive initial experience.• Developed detailed risk assessments and project plans, proactively managing potential issues to ensure project success.• Educated support, solutions architects, SECOPS, NOC, and professional services on client IT environments, ensuring team alignment and efficiency.• Led training sessions for clients on new tools, enhancing their understanding and utilization of provided solutions.• Crafted and implemented communication matrixes and end user documentation, clarifying project processes and guidelines.• Tracked and planned key performance indicators, regularly presenting insights to the executive team for strategic review.

• Led multinational teams of developers, designers, and marketers, aligning projects with client needs and SDLC standards for cohesive execution.• Utilized knowledge of CSS, JavaScript, and HTML to effectively translate requirements to project stakeholders enhancing efficiency and delivery accuracy. • Maintained strong, ongoing customer relationships through regular communication, including quarterly business calls, playing a crucial role in client retention and satisfaction. • Managed all project phases from presales scoping and kickoff to closure, ensuring comprehensive oversight and alignment with client objectives and quality standards.• Demonstrated exceptional organizational and multitasking skills by successfully managing 16 to 20 different projects simultaneously, delivering each within the set timeframes and budgets.• Actively participated in initiatives to foster company growth and positively influence its culture.

- Create and publish content on the Emeriti Board website- Assist with finding, interviewing, researching, writing, and editing human interest stories for the website and newsletter- Propose ideas and produce pieces for website, e-communications, and social media- Work with other departments across campus as needed- Perform any other duties assigned by the supervisor

Developed digital marketing skills and gained knowledge of best SEO practices.• Rebranded the company with new logos, photo library, and graphic designs • Developed ad copy and visuals for international companies• Strategized editorial calendar and content for online branding • Wrote blog content the boost web SEO • Crafted effective sales-driven pitch decks for new client acquisition

- Gained over 50 hours of public speaking experience- Prioritized interpersonal growth for students by building a community bond amongst cohort members - Facilitated leadership development skills seminars rooted in social justice and inclusion for an audience of 40 students- Served as a personal mentor for 60 students to help guide them through their academic and career goals- Managed and motivated students during service learning community engagements. - Created digital media (photography, film, and graphic design) for promotional use of the Panther LEAP programPanther L.E.A.P is a leadership development course partnered with Georgia State University Housing. It is a requirement for a student to complete to apply for a position in University Housing (such as a Resident Assistant)

- Spearheaded a "Back to School" social media advertising campaign- Broadcasted career readiness tips on the Good Works Show- Published writing for an internal communications newsletter and blog posts- Analyzed data on Hootsuite for social media performance- Presented research on effective digital marketing strategies to the marketing department- Designed graphics for social media pages- Filmed and edited promotional video content- Photographed merchandise for promotional use