With over 10 years of experience in retail management, merchandising, and customer service, I have a proven track record of driving sales, optimizing operations, and enhancing customer experiences. Skilled in retail buying and inventory management, I have successfully curated product assortments that align with market trends and customer preferences. Additionally, my expertise in social media strategy has helped boost brand awareness and engagement across digital platforms. I thrive in fast-paced environments, consistently delivering results through a combination of leadership, data-driven decision-making, and creative problem-solving.
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Operations Manager At Lukes Local GroceryLuke'S Local Nov 2022 - PresentSan Francisco, California, UsAs an Operations Manager I am responsible for overseeing and optimizing the daily tasks and processes to ensure efficiency, productivity, and profitability. My primary goal is to ensure that the organization's operations run smoothly by managing resources, implementing policies and procedures, and addressing any issues that may arise. -
Customer Service RepresentativeCuyana Oct 2019 - May 2024San Francisco, Ca, UsProviding support and assistance to customers with company standard resolutions via live chat, phone and email. I posses website and product knowledge and am proficient in Zendesk, Kustomer, Talkdesk, Netsuite, Salesforce and Magento. -
Supervisor & Social Media ManagerCrossroads Trading Mar 2017 - Oct 2019Berkeley, Ca, UsTrained and supervised sales associates. Performed opening & closing tasks for the store in addition to money handling, customer service & scheduling, buying merchandise and styling. Also, the jewelrymarketing liaison & Instagram social media manager for our store location. Communicated and reported to the store & district manager as well asemail communication with marketing management. Created marketing strategies for the location's Instagram page and modeled for the 2019campaign flyer. -
Key Holder/Assistant ManagerGarage Clothing Nov 2016 - Feb 2017Us, UsWorked closely with other assistant managers and the store manager to train sales associates and offer customers answers to more difficult questions. Owned returns, opening and closing the store, money management, scheduling, floorsets and merchandising. -
Lead Merchandiser/StylistForever 21 Jan 2016 - Oct 2016Los Angeles, Ca, UsTrained to work with merchandise and clothing to create window displays and floorsets. Also worked closely with website and marketing team to create and style photosets for website. Worked overnight and early morning to process and handle incoming inventory. -
Buyer & Cosigner RelationsTwice Clothing Sep 2014 - Aug 2015Worked along side other operations associates to evaluate, buy, steam, photograph, detail, fold and package products for customers. Trained in shipping and returns and helped in the customer service department to issue refunds to customers. Styled clients and created entire looks with the clothing from our selection for sponsorships and photoshoots. Also created the schedule for associates and handled back office tasks.
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Visual MerchandiserUrban Outfitters Aug 2013 - Mar 2014Philadelpia, Pa, UsProvided daily in-store customer service. Processed returns and refunds for merchandise, checking the customer out & helping customers through the purchase as well as finding merchandise inthe correct size, color and style. Worked closely with stylists and fellow mechandisers to complete floorsets, window displays and mannequin outfitting. Styled associated for social media and blog content.
Kiara S. Education Details
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City College Of San FranciscoPsychology
Frequently Asked Questions about Kiara S.
What company does Kiara S. work for?
Kiara S. works for Luke's Local
What is Kiara S.'s role at the current company?
Kiara S.'s current role is Operations Manager at Lukes Local Grocery.
What schools did Kiara S. attend?
Kiara S. attended City College Of San Francisco.
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