Kiara B. Email & Phone Number

Saint Paul, Mn, Us

Greeted and welcomed guests who walked into the dealershipDirected guest to different sales peopleDid titling paperwork on purchased carsScanned, printed, and faxed documentsUpdated several excel sheets to keep up with certain recordsManaged client schedules and appointments through an online systemAnswered multiline telephone and transferred to different departments

Basking Ridge, Nj, Us

Handled complaints from customers by empathetically listening, recording details and offering solutions.Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.Handled scheduling for store shifts to achieve adequate staffing.Maintained inventory by checking merchandise to determine levels of stock.Coached and developed store associates through formal and informal interactions.Checked monthly sales and performance reports to support operational planning and strategic decision-making.Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.Completed through opening, closing and shift change functions to maintain operational standards each day.

Plano, Tx, Us

• Reviewed claims and adjudicated them to be properly processed by the insurance company• Worked through a folder and pre-bill spreadsheet to handle changes of information as needed in order to ensure accuracy• Utilized correction forms and made billing calls out to doctor's offices and long term care facilities/nursing homes to correct misinformation or missing information• Working through EOM Prior Authorizations for private pay residents and filled out all of the information needed to send them out• Entered profile only information into patient profiles• Processed patient information received from electronic or faxed admits and accurately entered the patient information into the pharmacy system• Performed data entry for readmissions and new admissions

Bellevue, Wa, Us

• Partnered in managing the overall daily operations of the store including sales management, business development, P&L, and financial management, marketing, account management, and the hiring, discipline, and scheduling of staff• Maintained top salesperson of the month for several months as the top salesperson in the company.• Developed strategy to manage and execute comprehensive sales requirements encompassing initiatives designed to penetrate and grow target market area, while achieving store productivity/financial targets• Achieved sales goals and service performance requirements through new customer sales, accessory sales and features, and excellent customer service• Established and drove initiatives to exceed organizational performance and individual performance goals, while holding up to 5 staff members accountable for achieving targets• Managed higher propensity accounts and business development efforts, including new product rollouts, key account management, customer relationship development, quotas, and order fulfillment.• Participated in community events, local marketing events, and public relations activities to develop a positive image for the company in the local community• Served as the go-to person regarding the training and development of new staff in the store in regards to policies and procedures, while consistently managing the activities of 3-5 sales staff members

Bellevue, Wa, Us

• Multi-tasked customer service and inventory in a fast-paced team-oriented environment• Increased profits through effective sales training, customer care, and troubleshooting profit loss areas• Ranked #1 sales associate in the company for all sales quotas and customer service satisfaction • 20+ 5 star google reviews for superb customer service• Troubleshoot software as well as physical issues with each device to ensure customer satisfaction• Assisted in inventory management and rearranged merchandise to make sales floor more appealing to clientele• Ensured store is above standards in policy and code according to store's planogram

Charlotte, Nc, Us

• A sponsored program hosted by Bank of America through their Student Leaders program, which matches gifted teens throughout the nation with a full-time paid nonprofit internship.• Helped the non-profit Hennepin Theatre Trust engage the community in a diverse array of performances and educational experiences• Created Ad Plans• Organized tear sheets and invoices• Searched for outreach groups and created an excel spreadsheet with the contact list• Created Facebook content for several Broadway musical's Facebook pages• Created mock business plan (see publications)

Data Analytics Certificate, Data Analytics

Bachelor Of Science - Bs, Cyber/Computer Forensics And Counterterrorism

Dual Major - Communications, Political Science