Kiara K. Email & Phone Number

Greater Toronto Area, Canada

- Act as the point of contact for clients who require services and support for their banking and credit card needs through written and verbal contact (Dual role).- Build a personal rapport with clients that does not end when the client hangs up the phone. - Ensure that clients' personal and financial circumstances are understood through care, empathy, and curiosity; and in turn, provides a holistic client service and solutions. - Provide exemplary service that demonstrates thorough procedural and product knowledge, riskmanagement, and excellent rapport through an analytical yet empathetic and kind approach- Demonstrate problem solving skills, and passion for both the client’s and the bank’s privacy and security- Comply and exercise an intimate understanding of procedures, banking policies and regulations, KnowYour Client (KYC), Know Your Product (KYP), and Anti-Money Laundering regulations- Assisted as a peer support in training new hire waves as well as creating job-aids for peers and new hires- Advocated for inclusivity for clients and drove changes in procedures- Member of the CIBC’s Intersectional Committee, Trans & Nonbinary Network, and Simplii’s Intersectional and Diversity Committee

- Designed logos, brochures, and products for small businesses, schools, and individual clients.- Illustrated privately commissioned artwork for individual and business use (2012 - present)- Contributed Art for the University of Indonesia's Art Gallery (2018)- Contributed Art for the AGO’s “Portraits of Resilience” online exhibition (2021)

Toronto, Ontario, Canada

- Sourced, purchased, restored, and sold vintage and damaged apparel and footwear on secondary digital markets.- Developed a deep understanding of vintage fashion, specializing in fashion from the 1950s to the 2020s and brands such as Doc Marten’s, Blundstone, Red Wing Boots, Converse, Gucci, Luis Vuitton, Chanel, Levi’s, Reformation, Highland Queen, and more. - Has a working understanding of sewing and leather working, having crafted, modified, and repaired numerous (and varied) articles of clothing for resale and personal use.

Oshawa, Ontario, Canada

- Produced and baked daily fresh bread, muffins, pastries, cookies, sweets, and pies required for sales, while increasing quantity as needed for weekly highlights and custom orders. - Ensured that the products sold are up to company standards and complied with the Ontario Health and Safety standards.- Organized a daily production schedule to ensure an effective use of time in a fast-paced environment. - Given the responsibility as a key holder to open the store, and ensuring that production starts on-time.- Trained and mentored other part-time bakers.

Toronto, Ontario, Canada

- Consistently performed at an exemplary level in terms of sales revenue. (Ranked fifth in district for overall sales as of November 2020, ranked first consistently in all departments within store level for overall sales since February 2020, and ranked first in store level with a net sales of $1,017,115.81 as of July 22, 2021)- Operated in the role of manager-on-duty in a busy, high-stress environment with minimal support.- Mentored up to four technology sales associates on a day-to-day basis, being responsible for resolving any internal or external conflicts in their day-to-day operations, mentoring new and developing talent, and offering personal and professional support to team members when requested or required.- Focused on providing a client-centred retail experience, offering tailored solutions to customers’ unique technology problems and communicating these solutions to customers in a digestible fashion.- Inspired Seller of the Month of April 2021 in District 5

- Consistently performed at an exemplary level in terms of sales revenue. (Ranked second in district for overall sales as of September, 2019)- Worked to develop a deep, comprehensive base of knowledge in regard to each product and service offered by Staples, and developed effective strategies to best communicate this knowledge base to potential customers.- Built lasting relationships and partnerships with customers, generating repeat personal and business clientele.

Toronto, Canada Area

- Assisted students with disabilities by providing detailed, organized, and time-sensitive computerized notes. - Maintained high levels of confidentiality and discretion in regard to the individual needs of clients. - Accurate class note taking skills including lectures, class discussions, demonstrations, including audiovisual media used in classes. - Able to identify important and significant information during class lectures and record them in a clear, legible, and organized notes. - Outstanding attention to detail.- Always punctual and organized. - Quick absorbtion and understanding of the class.

Bachelor Of Science - Bs, Mathematics And Philosophy

- Presented as a model student speaker for the Diploma to Degree program’s orientation (April 2024) - Dean’s List Scholar in the Faculty.

Diploma, General Arts And Science, Gpa 3.86 - Graduated With Honours

- Presented as the Model Alumni Speaker for the General Arts and Science program for incoming students in the 2021 school year. - Awarded.

High School Diploma

Activities and Societies: Debate Team Graduated with 3 IGCSEs, Global Assessment Certificates focusing on Business and Natural Sciences.