Strategy Implementation > Refined & rolled out OKR methodology, incl. performance tracking system, across organisation. 75%+ strategic objective achievement over tenure. > Facilitated annual & quarterly strategy review processes with executive & management teams. Change leader for new strategic initiatives. Team Building & Operational Excellence> Built & led Customer Success team aligned with B2B SaaS best practices. Best performing team in organisation at time of writing. > Defined & implemented POC, customer onboarding, support, retention & offboarding processes. Refined customer account allocation & employee onboarding & offboarding processes.> Built customer master database & BI dashboards used by Customer Success, KAM, Support, Finance and Product teams. Subsequently used as main input for CRM system implementation. > Developed customer churn risk indicator. Resulted in customer retention rate improvement from 92% to 98%. > Accountable for operational teams that drive delivery of value proposition. Company Unbundling & Business Sale> Responsible for master planning. Led implementation of operational carve out & company unbundling into three legal entities namely Inoxico, Trade Shield & SupplierRate.> Developed organisational structures & strategy execution blueprints for above-mentioned businesses in collaboration with executive team & led change management with broader leadership and operational teams. > Supported Chairman and CEO with business sale activities (SupplierRate (Pty) Ltd) & responsible for integration of business operations within operating structure of acquiror. HR & Facilities Management> Managed company-wide quarterly performance review process & involved in hiring decisions for operational teams and senior staff.> Oversaw HR team responsible for performance management and disciplinary processes. > Lead requirement gathering, search & lease negotiation for new business premises including move and fitout activities.

Responsible for strategy execution and day-to-day running of the business.Spearheaded implementation of company unbundling into three legal entities namely Inoxico (Pty) Ltd, Trade Shield (Pty) Ltd and SupplierRate (Pty) Ltd.

Set up channel, referral & strategic partnership programs & signed channel partnership with Marsh SA (global leader in insurance broking and risk management) within one year of partnership program initiation. Signed agreements with four other partners & initiated execution of growth strategy with target being 20% overall company revenue managed by partners by FY23.

Involved in design and operationalised multi-million-rand SaaS solution. Headed implementation with strategic clients (Altron Group, Bridgestone, DHL, Exxaro, Momentum, Telkom).

Managed strategic accounts (Liberty, Momentum, Telkom) and led several new business initiatives (pitches, RFx responses & C-suite presentations). Noteworthy new logos - African Bank and Scania.

Supported upgrading of 9-pillar risk report now used to assess strategic bidders (R100 million+ projects). Enhanced policies and risk management frameworks within client’s procurement, vendor management and forensic functions to proactively manage third-party compliance, performance & integrity risks.

Led 10+ conflict of interest risk management projects (AVI, Dimension Data, MultiChoice, Omnia, PPC, SuperGroup etc.). Findings led to six-figure savings, supplier blocking and employee dismissals.

Assisted SME’s and aspiring entrepreneurs with development of business strategies, industry analyses and crafting of effective marketing plans.

Successfully completed MBA on a full-time basis.

Oversaw and grew a family-owned business servicing DIY, construction & industrial markets.