Kiasha Pettigrew Email & Phone Number

Pennsylvania, United States

~ Adhere to strict HIPPA laws and regulations~ Providing excellent customer service~ Handle inbound and outbound Agency, Provider, and Client calls~ Processing Intake on all referrals received - State Funded/Medicaid and Private pay~ Following up on Pending items~ Data Entry- client information as needed into different portals~ Support to other team members when/where is needed - including training & explanation or demonstration of procedures and processes~ Scanning, uploading, faxing, and/or emailing documents~ Communicating any delays in deadlines with the Service Manager and/or Case Manager's & Agencies~ Maintain confidentiality of all information with the Business office~ Attend and complete all required trainings annually & quarterly - staying up to date on all certifications~ Attend and participate in weekly or biweekly meetings w/team and/or Management - staying up to date on all relevant company insights & updates~ Perform other duties assigned by the Service Manager~ Have a strong knowledge of CRMs and an understanding of how they work together~ Productive with minimal direction~ Ability to work in a fast-paced, technical, cross-functional environment~ Excellent analytical, problem solving and organizational skills

Pennsylvania, United States

Interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.Essential Functions/Core Responsibilities • Achieving specific sales targets and maximizing sale opportunities on each and every callUse non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needsMaintain broad knowledge of products, pricing, promotions, and proceduresEnsure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)Greet customers in a courteous, friendly, and professional manner using agreed upon proceduresListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerClarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customerPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and sales performanceAnswer billing questions by talking through components of customer accounts

Culinary Arts And Related Services

Diploma Of Education, Culinary Arts Fundamentals

High School Diploma, General Studies

Activities and Societies: Choir, Guitar class, Technical high school program