Kia Spitzner Email & Phone Number

Raleigh, NC, US

• Manage all CX metric reporting and analysis, ensuring actionable insights and continuous improvement
• Vet and onboard new vendors, including AI Customer Intelligence platforms, enhancing data-driven insights for customer experience strategies
• Collaborate with cross-functional teams on experiments and initiatives to increase customer engagement and satisfaction
• Conduct training sessions on data analytics using CX metrics to empower team members and stakeholders
• Led recruitment efforts, interviewing 50+ candidates to hire and onboard 2 internal analysts, subsequently training and managing their roles

• Established and operationalized the voice of customer function, implementing robust reporting strategies and defining role responsibilities.
• Gathered, analyzed, and presented weekly business metrics for CX team, leveraging diverse data sources and visualization tools to drive actionable insights.
• Led customer data dives to uncover insights and preferences, collaborating across departments to enhance customer experience strategies.
• Monitored and analyzed data sets to identify trends and opportunities, developing innovative solutions to improve processes and address challenges.
• Organized bi-weekly call listening sessions to foster cross-functional dialogue on customer and associate feedback, enhancing overall service effectiveness.

Nashville, Tennessee, United States

• Build customer loyalty by providing passionate and empathetic client-based care while developing strategic solutions for solving problems and addressing unsatisfactory customer experiences.
• Assist 100+ customers weekly in managing their subscriptions while ensuring 100% customer satisfaction through CSAT scores
• Facilitate the development of new ideas and improvements upon customer-facing language

Franklin, Tennessee, United States

• Create music videos, wedding films, corporate work, and product videos
• Provide professional photography services for head shots and social media content
• Specialize in pet, landscape, and wedding photography
• Create behind the scenes videos and galleries for clients
• Background in lighting, audio, and composition
• Edit all content in house in a timely fashion

Franklin, Tennessee, United States

• Produce, film, and edit videos and video content to use as marketing materials.
• Photograph events, headshots, and workplace life.
• Create, produce, and distribute weekly podcast episodes.
• Create visually appealing graphics for use as marketing content

Big Sky Meadow Village, Montana, United States

• Assist with patient care, establishing patients, and monitoring surgical and medical procedures
• Managed all hospital scheduling, including appointments, and surgeries
• Advise on marketing materials before dissemination to social media channels
• Provided empathetic crises communication to clients while maintaining confidentiality and protectingcompany liability
• Maintained important client medical and financial records

Gallatin County, Montana, United States

• Provide creative and unique content for ranch social media and website
• Guide guests on trail rides through Yellowstone National Park
• Independently navigate difficult and confusing terrain
• Work in teams to prepare approximately 50 horses every morning/afternoon for trail rides
• Keep guests and horses safe during rides or in close interactions
• Prepare and serve meals to guests

Missoula, Montana, United States

• Assist with patient care, establishing patients, and monitoring surgical and medical procedures
• Provided empathetic crises communication to clients while maintaining confidentiality and protectingcompany liability
• Maintained important client medical and financial records
• Independently cared for hospitalized patients overnight

Tallahassee, Florida, United States

• Assist with patient care, establishing patients, and monitoring surgical and medical procedures
• Oversaw all kennel technicians and weekend work
• Advise on marketing materials before dissemination to social media channels
• Provided empathetic crises communication to clients while maintaining confidentiality and protectingcompany liability
• Maintained important client medical and financial records
• Managed rescue division of company, implementing new adoption strategies and advertising available pets.

Tallahassee, Florida, United States

• Independently market and promote business
• Manage finances, take payments, organize payment plans
• House and train dogs for clients
• Film, edit, and distribute before and after videos to show training progress
• Scout, design, and organize multi-location video shoots
• Manage all major social media platforms

Melrose, Florida, United States

Bachelor'S Degree, Geography

Activities and Societies: FSU Flying High Circus - Bike for FiveMinor in Environmental Studies

Associate'S Degree, Biology, General

Dual-enrolled while finishing high school.