 Recruiting, training, and supporting general managers as well as conducting regular performance appraisals Developing and implementing business, Coordinating Arranging logistics Supports, marketing, and advertising plans Coordinated and oversaw execution of logistics operations. Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing process. Identified opportunities to reduce cost and improve productivity. Communicated effectively with shippers, customers and receivers regarding changes in pick up or delivery status. Supervised activities of workers engaged in receiving, storing and shipping products or materials. Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues. Handled and prioritized high call volumes and customer inquiries. Created and enforced policies and procedures for entire logistics team. Developed and executed effective business plans to achieve revenue goals. Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing process

 Team leading, Recruitment & Training. Client on boarding & Ensuring 100% client support Process Enhancing, Cost minimizations. Achieve KPI & SLA of delivery & pick up commitment. Last Mile Branch/Hub management. Overseeing daily operations, managing budgets, and setting performance objectives. Look After Social media. Maintained open and ongoing communication with clients to meet needs and expectations. Resolved customer complaints regarding sales and service. Determined business development opportunities and implemented effective strategy for client acquisition. Developed short-term and long-term vision and strategy to achieve targeted sales objectives. Led sales planning and account management to grow existing accounts and establish new sales accounts. Leveraged cold calling, in-person visits and referrals to build leads. Gathered and analyzed business, market and competitor information for development of strategic marketing plan. Enhanced sales volume through skilled support to both new and inactive customers. Improved profit margins by effectively managing expenses, increasing closings and optimizing product turns. Determined price schedules and discount rates. Facilitated and managed business development plan based on market and industry research. Coached, developed and motivated team to achieve revenue goals. Directed and coordinated products, services and sales activities. Reviewed operational records and reports to project sales and determine profitability. Oversaw regional and local sales managers and staff

ExpertiseCentral Management, Team Leading, Branch Operation, Fulfillment Management, Pickup, Sales & Marketing, Vehicle Maintenance & Management, Process Enhancing, Cost minimizations, Networking & Expansion, Route Planning & Execution,Customer Relation Management (CRM), Reporting & Presentation using MS Word, Excel, Power Point, Maintain Software.ResponsibilitiesCoordination all delivery hub and ensuring First-mile, Mid-mile & Last-mile (Like Make route plan & arranging first-mile pick up & assign delivery to couriers according to schedules and route plans.Supervise staff to ensure that safety best practices are being followed while handling shipments.Look after total process & Line haul and select 3pl partner.Look after Outside Dhaka & Inside Dhaka Operations.Vehicle Maintenance & Management with proper documentation like maintain lock sheet, arrange repair & servicing cost and drivers duty planning.Process Enhancing, Cost minimization, Monitoring, Problem Solving, Route Planning.Transported and safely delivered items to prevent damage or loss.Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.Accepted, processed and quickly filled orders.Worked collaboratively with staff at various levels.Grouped and routed deliveries according to designated areas to maintain efficient delivery times.Followed proper packaging requirements depending on order size and type.Reconciled shipment data between multiple systems to maintain alignment.Unloaded parcel from trucks and moved to designated areas.Analyzing previous purchases and forecasting future requirements.Managed day-to-day shipping and receiving, typically overseeing more than 3000 packages in 24-hour period.Developed and maintained systems and processes.Managed high-performing team of 30 workers to enhance quality.Managed a team of 130 delivery professionals and 44 Hub/Branch.

Expertise:Operational Management, Central Management, Team Leading, Sales & Marketing, (Human Recourse) Requirement, Vehicle Maintenance & Management, Process Enhancing, Cost minimizationsResponsibilitiesDirected day-to-day operations by spearheading implementation of short-term and long-term strategies.Achieve business plan and profitability goals.Recruited, hired and trained team members.Built strong operational teams to meet process and production demands.Implemented standard operating procedures and customer service and logistics.Addressed customer concerns with suitable solutions.Motivated and evaluated personnel for performance improvement and goal achievement.Guided employees on understanding and meeting changing customer needs and expectations.Delivered positive customer experiences by implementing effective quality assurance practices.Identified areas of deficiency and performed root-cause analysis to solve problems.Analyzed and controlled materials, supplies and equipment operational expenses.Presented performance and productivity reports to Managing Director.Reviewed daily financial reports and reconciled accounts to keep information current and accurate.Produced SOPs to document workplace procedures and optimize productivity.Planned delivery routing, team workflows.Measured and reviewed performance.Contributed to proposal and contract development, negotiations and meetings.Collected customer fees, managed refunds and provided complete sales documentation.Resolved challenges associated with company websites, vendors and telecoms.Ensure that the process and employees are working smoothly and efficiently. Achieve KPI & SLA of delivery & pickup commitment. Cient On boarding & Ensuring client satisfaction. Process Enhancing, Cost minimizations, Monitoring, Problem Solving.Monthly Billing for Vendor, Prepare and keep records of operational costs & all types of documents prepare and record.

ExpertiseTeam Leading, Branch Operation, Fulfillment Operation, Data Entry, Supervising, Delivery and Pick Up, Process Enhancing, Route Planning, Sorting & Distribution, Vehicle & Transport Management.Responsibilities Team Leading.i Parcel Sorting, Hub wise Parcel distribution & Hub wise delivery Sheet preparing Achieved productivity and accuracy standards to meet company guidelines. Ensure that the process and employees are working smoothly and efficiently Achieve KPI & SLA of delivery & pickup commitment Supervise staff to ensure that safety best practices are being followed while handling shipments Look after total process & Line haul and select 3pl partner. Followed proper packaging requirements depending on order size and type. Packed and unpacked items, checking breakables before stocking on shelves. Filled orders according to defined standards using standard picking system. Received and counted stock items, recording data manually or on computer for tracking purposes. Packed products into designated boxes, taking care to protect items from damage or shifting during transport. Compared merchandise invoices to items actually received. Tracked outgoing orders to provide shipping status to customers. Pick up sheet preparing. Process Enhancing, Monitoring, Problem Solving, Route Planning, mailing & reporting. Resolved challenges associated with company websites, vendors and telecoms. Fulfilled orders quickly to accomplish challenging daily objectives. Handover Outside Dhaka Parcel to 3pl team.

ExpertiseReporting using MS Word/ Excel/ PowerPoint, Sales & Marketing, Warehouse Management, Mailing, Customer Service.Responsibilities Take order from market, submit orders to dealer point, ensuring supply and report details to Head Office. Developed key customer relationships to increase sales. Answered product questions with up-to-date knowledge of sales and promotions. Identified customer needs by asking questions and advising on best solutions. Answered customer questions in-person, through email and over phone to maximize customer service. Monitored customer order process and addressed customer issues. Produced sales documents, finalized deals and filed records. Adhered to company initiatives and achieved established goals. Leveraged CRM system to manage sales activities and track sales performance.