Kim Caruana, Popm, Csm Email & Phone Number

Buffalo, New York, United States

● Develop and document business and product requirements● Manage and establish priorities for program features within the current product backlog● Manage projects across the entire development lifecycle, ensuring seamless coordinationbetween IT and vendors● Envision and manage the creation of digital product initiatives, working closely with cross-functional teams● Establish and negotiate business priorities with stakeholders while supporting essentialdepartmental endeavors● Develop and convey business requirements using user stories and acceptance criteria.● Function as a product owner for SAFe Agile teams and external vendors● Take the lead in mentoring fellow Digital Product Managers and offering support to their team

Buffalo, New York

● Oversees all web development projects from conception to implementation● Provides guidance and strategic solutions for technical issues● Implement and create processes to continuously improve operations● Responsible for completing projects per client requirement and company standard● Effectively communicate and manage client expectations throughout the development process● Organize, coordinate, and manage a team of developers to meet deadlines on web development● In charge of facilitating daily scrums and project planning● Manage schedules, project budgets, traffic, and project scope creep

Buffalo/Niagara, New York Area

● Creation and development of project scope and planning● Production of project schedules and coordination of due dates● Oversaw workflow and communication among project shareholders● Acted as client liaison to gather requirements and manage expectations● Engaged team with process planning meetings to ensure positive results● Maintained multiple concurrent projects and respective deadlines● Championed new and innovative ways to streamline project and team objectives

● Responsible for managing customer and sales representative requests and converting them to tasks and projects for the web team● Worked with external clients and internal sales to identify client solutions● Reported on projects and tasks to clients and leadership● Created timeline and schedules for project requirements● Followed projects through to completion and track performance● Worked in a fast-paced environment with the ability to manage multiple deadlines

Buffalo, New York

● Managed technical support repair projects to provide repairs to customers in accordance to store metric● Communicated with clients to ensure timely and efficient service through scheduled appointments● Scheduled all staff employees● Supervised internal supply chain technical systems

Buffalo/Niagara, New York Area

● Evaluated rehearsals and performances for efficiency● Operated technical aspects of production during performances● Booked travel for out of state actors● Led actors and staff during rehearsals and performances● Utilized budget for props and related theatrical expenses ● Documented complete rehearsal and production process in great detailEvent Coordination ● Generate funds for productions through donations

● Established professional working relationships with clients for repeat business and retention● Corresponded with clients to ensure ongoing support● Collaborated with fellow employees during training and skill maintenance

● Worked in the Real Estate alternative products division● Facilitated relationships between bank clients and Real Estate professionals● Maintained office environment and clerical duties ● Resolved conflicts between vendors and clients● Updated intricate document tracking system● Generated a system of consistent efficiency for office and clients

Buffalo/Niagara, New York Area

● Managing staff of over 10 employees● In charge of payroll and scheduling● Giving great customer service in a fast-paced retail environment● Organizing products● Daily updated sales call to district manager

Bachelor Of Arts (Ba), Theatre/Theater

Associate Of Arts And Sciences (Aas), Liberal Arts And Sciences, General Studies And Humanities