Kim Caruana, Popm, Csm Email & Phone Number

Buffalo, New York, United States

• Develop and document business and product requirements
• Manage and establish priorities for program features within the current product backlog
• Manage projects across the entire development lifecycle, ensuring seamless coordinationbetween IT and vendors
• Envision and manage the creation of digital product initiatives, working closely with cross-functional teams
• Establish and negotiate business priorities with stakeholders while supporting essentialdepartmental endeavors
• Develop and convey business requirements using user stories and acceptance criteria.

Buffalo, New York

• Oversees all web development projects from conception to implementation
• Provides guidance and strategic solutions for technical issues
• Implement and create processes to continuously improve operations
• Responsible for completing projects per client requirement and company standard
• Effectively communicate and manage client expectations throughout the development process
• Organize, coordinate, and manage a team of developers to meet deadlines on web development

Buffalo/Niagara, New York Area

• Creation and development of project scope and planning
• Production of project schedules and coordination of due dates
• Oversaw workflow and communication among project shareholders
• Acted as client liaison to gather requirements and manage expectations
• Engaged team with process planning meetings to ensure positive results
• Maintained multiple concurrent projects and respective deadlines

• Responsible for managing customer and sales representative requests and converting them to tasks and projects for the web team
• Worked with external clients and internal sales to identify client solutions
• Reported on projects and tasks to clients and leadership
• Created timeline and schedules for project requirements
• Followed projects through to completion and track performance
• Worked in a fast-paced environment with the ability to manage multiple deadlines

Buffalo, New York

• Managed technical support repair projects to provide repairs to customers in accordance to store metric
• Communicated with clients to ensure timely and efficient service through scheduled appointments
• Scheduled all staff employees
• Supervised internal supply chain technical systems

Buffalo/Niagara, New York Area

• Evaluated rehearsals and performances for efficiency
• Operated technical aspects of production during performances
• Booked travel for out of state actors
• Led actors and staff during rehearsals and performances
• Utilized budget for props and related theatrical expenses
• Documented complete rehearsal and production process in great detailEvent Coordination

• Established professional working relationships with clients for repeat business and retention
• Corresponded with clients to ensure ongoing support
• Collaborated with fellow employees during training and skill maintenance

• Worked in the Real Estate alternative products division
• Facilitated relationships between bank clients and Real Estate professionals
• Maintained office environment and clerical duties
• Resolved conflicts between vendors and clients
• Updated intricate document tracking system
• Generated a system of consistent efficiency for office and clients

Buffalo/Niagara, New York Area

• Managing staff of over 10 employees
• In charge of payroll and scheduling
• Giving great customer service in a fast-paced retail environment
• Organizing products
• Daily updated sales call to district manager

Bachelor Of Arts (Ba), Theatre/Theater

Associate Of Arts And Sciences (Aas), Liberal Arts And Sciences, General Studies And Humanities