Kiefer Smith Email and Phone Number

BUSINESS OPERATIONS LEADER with ~14 years of experience in the retail (grocery/alcohol/sales) industry, with a focus on process improvement. I am adept at inventory control, product supply management, sales, staff training and development. Also, I possess a strong ability to create high customer satisfaction levels while building revenue through targeted merchandising, efficient business processes and product availability.As a cross-functional influencer, I am adept at translating goals into results with documented financial successes. Because I approach the analysis of the current operational business state from a holistic model including: Systems, Business Operations and Supply Chain, I have the ability to strategically align these three areas to create synergistic success. When coupled with my analytical approach, it brings a level of accuracy and efficiency to my role that magnifies results for the business.CAREER HIGHLIGHTS:Promoted twice in my three years as apart of Gopuff/Liquor Barn. Began my career with this company as a General Manager of a medium volume size location, and then was quickly promoted to the General Manager of the highest volume location in Louisville. Improved that store's operational processes to above company average. I continued to drive results upon being promoted into a Regional Manager role for Gopuff at which time I oversaw seven retail locations and two Gopuff MFC's in Louisville. Improved store Gross Profit from 3% to 4.2% by ensuring store had proper amount of sale product available to ensure customer satisfactionImproved stock crew productivity practices to help improve store conditions and to drive identical sales increase; helped stock crews to exceed cases-per-hour stocking minimum:Voted Future Kroger Leader 2019Coordinated 4 leadership workshops engaging influence skills in order to educate team members on best practices to optimize productivityKEY SKILLS AND EXPERTISE:Business OperationsCustomer ServiceFinancial ManagementTeam LeadershipData Collection / AnalysisProblem SolvingBudgeting / ForecastingStaff SupervisionCreative MerchandisingAsset ProtectionCash Flow AnalysisHire / Train / CoachPlanning / ExecutionWorkplace SafetyInventory ControlHR Policy / ProcedureMarketing StrategyEquipment SafetyPricing PromotionsProcess ImprovementSupply ManagementFood SafetyInvoice AnalysisTeam Development