Management and execution of daily operations and project portfolio as the subject matter expert for the largest Epsilon OEM client in automotive marketing. Accomplishments:• Curate, manage and deliver program portfolio that generates approx 200 mil / year in revenue• Collaborate as a key stakeholder/leader with agile scrum teams to ensure continuous delivery and improvement• Lead and execute year over year projects while ensuring seamless hand-off for operational excellence• Partner with internal account, sales and development teams, to align client requests with strategic corporate direction• Coordinate daily with Associate Product Manager (direct report) and Technical Project Manager to ensure Lean Business Cases, Epics/Initiatives, Features, & User Stories are thoroughly completed in preparation for Agile Scrum Assess, Forecast & Planning meetings• Prepare and lead OEM roadmap review with C-Level, Managing Director Client Services, SVP Technology Delivery & SVP Engineering• Winner of monthly "light saber award" for employee excellence (for delivery of new sales application utilized across all client OEM's)

Overall accountability for the planning, coordination and successful execution of projects focusing on delivery of business applications and corporate applications of an Enterprise Program. Accomplishments:• Effectively execute on 6 projects concurrently for security implementations, software development and system upgrades• Seamlessly transitioned 3 projects from previous Project Manager while continuing delivery/execution• Successfully lead cross-departmental teams in a matrix environment with team members in US and India• Manage enterprise communication and product marketing (e-marketing & branding) while partnering with the Technical Publications Dept. and collaborating with project team members, business units, relevant stakeholders, & management

Responsible for strategic execution of Imaged Records Department providing leadership, professional development and vision while collaborating with internal and external business partners to deliver accurate and efficient paperless process implementations and best in class student experience. Accomplishments:• Managed quarterly/annual budget for dept. of 2 managers and 13 employees with $1M+ P&L (CA & IA online centers)• Led internal committee for vendor analysis, selection, and execution of $320K legacy file scanning project for 195k student records (3.7 million images). Completed 2 months ahead of schedule $30K under budget• Performed needs analysis and designed enterprise implementation road map outlining level of effort and resource requirements• Delivered monthly/quarterly presentation to C-level with department budget forecast, accomplishments & areas of challenge/risk• Collaborate with Management team to optimize monthly/quarterly performance by identifying SMART Goal Performance Objectives & Competencies including service level agreements, production, & quality benchmarks• Mentored department leadership and implemented initiatives reinforcing teamwork, flexibility, positive attitude, collaboration & empowerment - Peer recognition awards for outstanding customer service and teamwork - “Bright Ideas” initiative encouraging employee feedback for system enhancements and cross departmental process improvements• Developed department disaster recovery Business Continuity Plan (BCP), Business Impact Analysis (BIA), & Recovery Time Objective (RTO)• Active participant & successful completion of 3 month internal professional development training program “Principles of Management & Leadership”

Managed cultural shift for a seamless transition from paper to paperless processing for 1,500+ employees and 95k students. As the product owner I oversaw the design, testing, and implementation of ECM software while focusing on customer needs. Provide initial determination of business requirements for archival of old, maintenance of current, and receipt of new student records. Responsible for employee access, security and permissions to adhere to FERPA guidelines. Accomplishments:• Product owner of ECM software solution focusing on increased efficiency with quantifiable ROI (Registrar, Academics, Student Services, Admissions, Accounts Receivable)• Led bi-weekly Executive Steering Committee meetings outlining milestones and challenges while providing proactive solutions for multi-phase implementation• Business Process & Systems Analysis including requirements, designed workflows and electronic queue structure, programmed routing rules, developed QA test plans and facilitated User Acceptance Testing (UAT)• Effectively manage relationships with vendors; negotiate professional services consulting expenses, ensure timely delivery of software improvements, collaborate with external developers for product enhancements, properly escalate challenges through external/internal management chain (Perceptive Software, Iron Mountain, Scanning America & Avoka)

Facilitate interactive training workshops for various participants; Management Trainees, Managers, Operations, Wholesale, Retail, Sales, and EXL Service Offshore/India. Proficient in facilitating software rollouts, web-based training, soft-skill training, management workshops, and sales workshops. Utilize creative interactive tools for participant engagement with WebEx (webinar) and learning management systems (LMS). Work as liaison between developers and end users. Perform user acceptance testing (UAT) as a systems subject matter expert (SME) for IT. Designer of user friendly job aids and training materials. ~Employee of the Month - January 2006~Employee of the Quarter - Q1 2007Professional Training:• DISC Certified (behavioral styles) • “Master it Faster” Certified (adult learning styles) • Situational Leadership Certified (stages of learning) • Proficient at Web Training • Relationship Selling

Originator of retail mortgage loans. Trained new employees on company process flows and loan origination systems. Build relationships through personalized customer service and developing trust.

Top 3 in sales within sales force of 25 representatives. Promoted to Team Manager of seven employees within 3 months of employment. Team produced 1st in units, volume and revenue. Negotiate competitive rates and fees, provide the best solution to meet each customers needs.

District employee of the month Sept. 2000. Business Development -negotiated contracts, developed proposals, and maintained dealer financing relationships with retail businesses. Managed branch programs; mortgage sales, lines of credit, credit cards, auto financing, dealer financing & collections. Recruited, interviewed and trained new employees from San Diego State Univ and Cal State San Marcos.