CMR Surgical (CMR) is a global medical devices company dedicated to transforming surgery with Versius®, a next-generation surgical robot.Headquartered in Cambridge, United Kingdom, CMR is committed to working with surgeons, surgical teams and hospital partners, to provide an optimal tool to make robotic minimal access surgery universally accessible and affordable. With Versius, we are on a mission to redefine the surgical robotics market with practical, innovative technology and data that can improve surgical care.Founded in 2014, CMR Surgical is private limited company backed by an international shareholder base.

- Identifying and acquiring new customers - Building and maintaining a trusted and long-term relationship with customers - Attending regular customer meetings to understand the customer needs and requirements - Building service-based solutions to fulfill customer needs and create value - Managing and reporting on a pipeline of opportunities to cover quarterly target, ensuring accurate reporting in CRM - Developing customer contact base and driving the sales of our service and vendor offerings - Collaborating and building an account plan with the team- Initiating sales-promoting activities with the respective business owners in Lamintex

- Serving as the lead point of contact for all customer account management matters- Building and maintaining strong, long-lasting client relationships- Negotiating contracts and close agreements to maximize profits- Developing trusted advisor relationships with key accounts, customer stakeholders and executive sponsors- Ensuring the timely and successful delivery of our solutions according to customer needs and objectives- Communicating the progress of monthly/quarterly initiatives to internal and external stakeholders - Developing new business with existing clients and/or identify areas of improvement to meet sales quotas- Forecasting and track key account metrics (e.g. quarterly sales results and annual forecasts)- Preparing reports on account status- Collaborating with sales team to identify and grow opportunities within territory - Assisting with challenging client requests or issue escalations as needed

- Creating and developing sales strategies to enhance business growth- Analyzing, evaluating and assessing sales territories for own products or services- Recommending improvements and changes as appropriate to company sales policies- Analyzing marketing trends for own products and services- Making recommendations and changes in marketing strategies as appropriate- Providing logistics in building and expanding customer base- Providing support in troubleshooting and resolving customer issues and concerns

Developed an active role in ensuring high satisfaction levels with the designated group of Key Accounts Responsible for company’s largest client British Telecom, also work closely with other clients: Vodafone, Siro, KCOM, FibreFab Ltd, Cable Accessories Ltd, John Henrys Group, EircomGained long term service commitments from assigned accountsResponded to support requests, in an efficient and timely mannerCommunicated business relevant information and provide structured feedback to senior managementActed as a link between the customer and the companyPrioritized a highly varied workloadDeveloped client relationships at a senior and technical level

Developed an active role in ensuring high satisfaction levels with the designated group of Key Accounts Responsible for company’s largest client British Telecom, also work closely with other clients: Vodafone, Siro, KCOM, FibreFab Ltd, Cable Accessories Ltd, John Henrys Group, EircomGained long term service commitments from assigned accountsResponded to support requests, in an efficient and timely mannerCommunicated business relevant information and provide structured feedback to senior managementActed as a link between the customer and the companyPrioritized a highly varied workloadDeveloped client relationships at a senior and technical level

Forecasted future trends and orient strategies to capture maximum benefitsCoordinated with sales executives to better align company goals and tacticsMotivated team members and junior staff to exceptional performanceImproved the bottom line by ensuring opportunities are addressed and deals are closedDeveloped client proposals and present at stakeholder meetingsGathered customer needs and worked with product development teams to implement changes based on feedbackProposed marketing strategy ideas to optimize targeting of customersGenerated leads and prospect customers.Prepared bids costing and pricing for proposals

Prepared reports, company brochures and similar documentsTracked sales expenses by tracking, consolidating, analysing, and summarizing expenses; forwarding for reimbursement.Prepared sales presentations by compiling data; developing presentation formats and materials.Organised and hosted presentations and customer visitsAssisted with promotional activitiesVisited customers/external agenciesConducted market research and analysed consumer rating reports/ questionnairesEmployed marketing analytics techniques to gather important data (social media, web analytics, rankings etc.)