Mark Kielhafner Email & Phone Number

St. Charles, Mo, Us

Driving operational excellence and fostering innovation. Focused on creating impactful strategies and aligning technology with business operations to deliver exceptional results and enhance organizational success.📊 Process Optimization: Streamlining workflows by eliminating redundancies, automating tasks, and documenting internal processes to enhance efficiency and collaboration💻 Technology Integration: Managing ERP, CRM, and Microsoft 365 tools to align business goals with advanced solutions📈 Strategic Marketing & Engagement: Leading digital marketing efforts to drive company awareness, customer acquisition, and lead generation through targeted content strategies and CRM optimization🔄 Program & Project Management: Developing real-time dashboards, leading system rollouts, and providing training to ensure continuous improvement and seamless project execution🎯 Strategic Leadership: Collaborating with company leadership to define roadmaps, address operational challenges, and execute special projects that drive growth and innovation

St. Charles, Mo, Us

Oversee end-to-end execution of customer orders and projects, ensuring accuracy, efficiency, and satisfaction by coordinating with internal and external teams.📋 Order Management: Prepare and process quotes and purchase orders with accuracy, coordinating with vendors and manufacturers to verify details and address order issues🚚 Logistics & Scheduling: Organize shipments, communicate with the warehouse, and manage schedules with installation contractors to ensure on-time project completion🔗 Cross-Functional Coordination: Act as the primary connection among Sales, Design, and Project Management teams, facilitating seamless communication to meet customer expectations📝 Documentation & Reporting: Maintain organized records of project-related documentation and provide regular updates on order progress within ERP systems🔄 Continuous Improvement: Identify and recommend process improvements to enhance service quality, contribute to best practices, and adapt to new technologies for operational efficiency.

Paris, Ile-De-France, Fr

Worked globally to train and develop brand ambassadors, elevate customer experience, and drive operational excellence. Ensured retail operations alignment with sales and brand strategy to support growth and enhance the customer journey.📱 CRM & Mobile POS: Collaborated with software developers on CRM and mobile POS solutions to enhance omnichannel ordering and reduce payment inefficiencies, contributing to seamless implementation📦 Omnichannel Retail Initiatives: Led adoption of ship-from-store, BOPIS, and endless aisle by becoming a subject matter expert, troubleshooting issues, and creating training resources for rollout👨‍💻 Staff Scheduling Transformation: Championed a web-based scheduling tool, received advanced developer training, and conducted training for 150+ users across the US and Canada🗣️ Product Feedback & Analysis: Presented seasonal product insights to executives, resulting in a 60% comp sales increase in sweatshirts as a key growth driver📊 Store KPI Tool Development: Created a KPI performance tool, enabling retail teams to leverage data on sales, quality metrics, product performance, and employee effectiveness📝 Policy Development: Wrote operational policies in collaboration with HR, reducing policy violations by 25% and enhancing alignment with company standards

Paris, Ile-De-France, Fr

Led and developed a high-performing team, transforming a low-performing boutique into one of the top five in sales with a remarkable 200% increase. Established the store as a recognized leader in sales performance, with staff sought out company-wide for their product knowledge and reliability.📈 Data-Driven Efficiency: Enhanced guest experience and operational standards by analyzing sales, product, and traffic reports to optimize scheduling and elevate merchandising quality👫 Team Building & Culture: Cultivated a diverse, inclusive workplace focused on engagement, recognition, and safety, resulting in a positive, motivated team environment🩳 Product Strategy: Collaborated with buying and allocation teams to secure exclusive merchandise aligned with local customer demand, driving a 70% increase in sales🎒 Top-Performing Product Expertise: Led North America in men's crossbody bag sales through strategic purchasing and merchandising, establishing the store’s authority on product knowledge🧢 Category Sales Leadership: Achieved the highest sales for baseball caps in the NORCAM market, solidifying the store’s strength in specific product categories🔐 Shrink Reduction: Protected inventory and revenue by managing floor coverage, back stock, and new receipts to proactively reduce shrink📸 Visual Merchandising Impact: Produced merchandising solutions that set new standards, with visuals selected for global merchandising guidelines🏆 Awards & Recognition: Honored with the "Spirit of René" and "Most Valuable Player" awards for exceptional performance, embodying the brand’s values, and surpassing development goals

Led the successful launch of a new mall-based concept, surpassing $8M in budgeted sales while maintaining payroll and expense budgets. Built and developed a team of 40+ employees to deliver outstanding customer service and uphold brand standards.🛋️ Merchandising Innovation: Launched the shopkeeper merchant program to customize furniture assortments based on customer trends, driving a 15% increase in sales🧶 In-Store Events: Created unique customer experiences with crafting events and design classes, partnering with local artisans to drive unconventional foot traffic🧵 Local Artisan Initiatives: Curated a selection of handmade goods from local craftspeople, using customer feedback to guide product selection and enhance sales🎨 Community Engagement: Hosted a charity event with Turner Center for the Arts, showcasing artwork from disabled artists and amplifying their voices within the community🎗️ Fundraising Success: Developed a district-wide strategy for annual fundraising, boosting contributions by 25% through in-store promotions, team engagement, and community outreach

Pittsburgh, Pa, Us

Led a dual-concept American Eagle Outfitters and Aerie store, driving over $4M in sales with a 30% comp increase. Built and inspired a high-performing team of 60 employees, delivering exceptional customer experiences.📑 Operational Excellence: Created the "Business Planning Workbook" to enhance daily operations and training, improving SOP compliance across an 80+ store region📚 Leadership Development: Mentored eight future leaders through the management development program, fostering talent and supporting company growth🤝 Customer Engagement: Enhanced customer loyalty and sales through immersive in-store experiences, social media engagement, and innovative technologies to boost KPI performance🏦 Financial Optimization: Improved store profitability by analyzing sales trends and managing P&L, making strategic decisions to strengthen financial performance

Pittsburgh, Pa, Us

Oversaw multiple new store launches and remodels, managing end-to-end operations from construction handover to merchandising, fixture installations, and team training to uphold brand standards and ensure a seamless customer experience.🏗️ Operational Excellence: Developed an operations procedures guide and led onboarding conferences for new NSOPMs, standardizing processes and aligning with AEO brand strategies across store openings🛠️ New Concept Pilot: Managed a pilot store design by adapting visual merchandising standards to new layouts and fixtures, setting a strategic foundation for future store designs🧾 POS Technology Implementation: Tested new POS technology and provided actionable insights, enabling a successful company-wide rollout; trained store associates to ensure transaction accuracy

Pittsburgh, Pa, Us

Partnered with the Store Manager to drive key performance results, maximize business opportunities, uphold brand merchandising standards, and deliver outstanding customer experiences.🎯 Leadership Excellence: Successfully led four temporary store manager roles, consistently exceeding sales targets

Pittsburgh, Pa, Us

Oversaw all store operations, including inventory management, visual merchandising, cash handling, loss prevention, and merchandise processing, ensuring efficient and compliant operations.💳 Top KPI Performer: Consistently ranked as the top associate for key performance indicators, achieving the highest annual credit card applications

Plano, Tx, Us

Provided outstanding customer service and expertise across print, signage, graphics, and shipping solutions, ensuring tailored and positive customer experiences.📋 Multi-Skilled Support: Managed order processing, merchandising, and product recommendations, offering customized solutions to meet diverse customer needs