Kien Phan Email & Phone Number

San Jose, California, United States

Developed a sustainable self service to efficiently provide on-demand assistance to daily application support requests and an UI to provide visibility to application usages, eliminating all processing time overhead, delivering tool access with minimal wait time, and allowing engineers to stay focus and be productive. • Delivered a self-service portal with a team of 2 for handling Siemens Polarion ALM (Application Lifecycle Management) user provisioning, using ServiceNow Rest API to create, update, and close respective tasks, Selenium to authenticate and obtain session token, Bootstrap and JQuery to style the request form and access tables, Java to send mail and obtain approval from respective owners, SQL query to store and update requests and owners, Anywhere to add respective AD account to respective security group.• Led a team of 5 to upgrade SolidWorks Product Data Management (PDM) to 2022 with a managed SQL instance to negate a $30k license fee due to the exclusion of SQL license bundled with the application.• Developed a usage tracker add-in for SAS JMP, client-side application, in JMP Scripting Language (JSL) to capture relevant details to identify the hosts, users, and their usages in assisting with license management and license renewal.• Built several real-time web dashboards to showcase various supported application license usages, using SQL queries and middleware to interface among several data sources from Snow Software, ServiceNow, MS System Center Configuration Manager (SCCM), and MS repadmin.• Implemented software to check for license compliance checker to only allow entitled users to check out the licenses and to enforce anonymous users to register before gaining access. • Engaged in requirement management system Siemens Polarion transformation from a single server to an enterprise setup with a load balancer and two application nodes to ensure uptime and stability with added security (SSL) and single sign-on using MS Azure.

San Jose, California, United States

Provided better support model to thousands of engineers globally with advance in technologies, replacing legacy file systems with modern data management, replacing manual application deployment using file shared system with on-demand software distribution, and replacing static license utilization report with real-time pivot dashboards using Excel and ODBC. • Derived a mechanic of tagging HDD components in Oracle Agile to their respective owners to provide data separation while maintaining data integrity between HGST and Toshiba.• Built a software distribution with LDAP authentication to deploy countless engineering tools with high service-level agreement (SLA).• Collaborated with team of 3 to package and deploy silent installers to MS SCCM for self-service, using security groups for respective access controls.• Participated in data transformation from legacy distributed file system Andrew File System (AFS) to a more modern PDM with versioning and revisioning controls, preventing terabytes of data loss due to confusing and missing incremental tape backups. • Built a license usage tracking, written in Java, to parse license usage status and store them into their respective MySQL databases for dashboard creation using Excel pivot tables and charts with ODBC connections to assist with annual license optimization.

San Jose, California, United States

Used prior experience in remote assistance using VNC and file shared to better support engineers by servicing multiple application installation at once, reducing time taken by over 50% and meeting a 2-week target for 100 client deployments. • Built and managed an NFS/NIS (Network File System) cluster of 32-bit and 64-bit blades.• Took part in Oracle Agile custom application upgrade and enhancement using two different approaches, SAP (Systems Application and Products) and AIS (Agile Integration Services).• Worked with a team of 3 on RMI (Remote Interfaces) application upgrade and enhancement for AFS (Andrew File System) grid computing environment where users can submit jobs in a form of shell scripts and the application will automatically schedule and run each job.• Assisted with the installation of Catia, Ansys, I-deas, and AutoCAD.

Santa Clara, California, United States

Assisted a post-silicon validation engineer with test plan implementation using C++ and Perl to effectively render test plan changes for debugging without spending countless hours to manually manipulate test plans for various test cases and landing him a skip-level promotion. • Developed numerous complex test programs to collect customer’s specific data based on Intel programming standard and languages.• Implemented two automation tools to create a test program that captures various data at the second level of microprocessor validation, using Perl and Visual Studio .Net, saving both manpower and time.• Developed a universal script to extract data from raw data files and export them to an Excel spreadsheet, including graphing capability.