As a Product Operations Leader, I manage a team of 6 individuals to accomplish significant duties, including:PERFORMANCE MEASUREMENT AND OPTIMIZATION- Analyze existing processes, identify bottlenecks, and implement process improvements to optimize operational workflows, reduce costs, and enhance customer experience.- Use performance measures to advance identified strategies and initiatives.- Implement and maintain the operational framework, ensuring compliance with regulatory requirements.- Assess and mitigate operational risks.THIRD-PARTY VENDORS MANAGEMENT- Ensure vendor performance aligns with agreed-upon service levels and contractual obligations.- Conduct regular vendor performance reviews and implement necessary corrective actions.REGULATORY REPORTING- Ensure accurate and timely completion of regulatory reports, adhering to regulatory guidelines and deadlines.- Maintain a comprehensive understanding of relevant regulations and industry standards.- Collaborate with internal stakeholders to collect data and information required for reporting purposes.TRANSFORMATIONAL PROJECTS- Lead and drive transformation projects to improve business processes.- Collaborate with cross-functional teams to define project scope, goals, and deliverables.- Develop project plans, allocate resources and track progress to ensure timely implementation and positive results

- Participate in building product processes to apply for non-bank institutions licensed to provide payment intermediary service - Collaborate with the Product and Development team to conduct market research and analysis to develop a product strategy